Courtney Thomas
Peru,IN
Summary
Detail-oriented Retail Professional experienced in managing store operations and enhancing customer service. Delivered improved compliance with healthcare standards through effective inventory management and employee training. Focused on driving customer satisfaction and maintaining strong relationships through adept communication and CRM proficiency.
Overview
6
6
years of professional experience
Work History
Customer Service Technician
Rotech Healthcare Inc.
Kokomo, IN
05.2026 - Current
- Provided technical support to customers via phone, email, and chat, troubleshooting hardware and software issues
- Documented all customer interactions and solutions in a detailed manner for future reference
- Processed customer requests and resolved service concerns, providing effective and professional support to enhance satisfaction.
- Offered custom troubleshooting to assist problem resolution and restore service levels.
- Followed established procedures for handling customer complaints or escalations to ensure swift resolution
- Educated customers on product features, functionality, and best practices to enhance their overall experience
- Maintained accurate records of customer interactions using CRM software for tracking purposes
- Utilized electronic medical records to manage patient information effectively.
- Assisted patients upon arrival, delivered medical equipment to homes, ensuring timely and safe setup. Make tickets/ orders for oxygen and other services.
- Updated company databases with accurate information regarding clients or vendors on a regular basis
- Arranged service visits for home medical equipment.
- Documented service orders, patient records, and equipment notes in Rotech systems.
- Communicated with physicians and insurance offices on order and authorization details.
- Instructed customers on usage of various products, improving their understanding and experience with the company's offerings.
- Educated patients and caregivers on safe device use and maintenance.
- Performed troubleshooting of computer systems, networks, printers and other peripherals.
Teachers Assistant
Logansport Juvenile Correctional Facility
Logansport, IN
02.2026 - 05.2026
- Assist teachers with lesson delivery and classroom instruction.
- Supported teachers in lesson delivery and classroom instruction.
- Collaborate with educators and treatment teams to support student progress.
- Clarified and reinforced teacher directions during classroom activities during reading, writing, and math activities
- Guided small groups through practice work and independent assignments
- Monitored student behavior and maintained orderly classroom routines
- Supported classroom instruction by preparing learning materials and resources to foster effective teaching.
- Managed student attendance records in classroom settings, records, and daily classroom organization
- Communicated with teachers regarding student needs and classroom concerns to ensure tailored support.
- Supervised students in secure correctional education environment to ensure safety and engagement.
Sterile Tech
Ladd Dental Group
Kokomo, IN
10.2025 - 02.2026
- Maintain and operate sterilization equipment, achieving compliance with healthcare standards. Collaborate with surgical teams to meet urgent instrument needs, enhancing operational efficiency. Document sterilization processes and inventory management, ensuring accurate records and availability
- Sterilized trays using autoclaves to maintain compliance with health standards.
- Prepared and labeled surgical packs for timely delivery to operating rooms.
- Monitored and updated sterilization records in healthcare inventory systems, maintaining accuracy and compliance.
- Replenished sterile supplies in surgical departments and recovery areas, supporting uninterrupted surgical operations.
- Adhered to infection control protocols in fast-paced clinic settings to ensure patient safety.
Customer Service Technician
Rotech Healthcare Inc.
Kokomo, IN
07.2025 - 10.2025
- Provided technical support to customers via phone, email, and chat, troubleshooting hardware and software issues
- Guided customers on product features and best practices, enhancing overall user experience and satisfaction.
- Followed established procedures for handling customer complaints or escalations to ensure swift resolution
- Recorded customer interactions and solutions in detail to facilitate knowledge sharing and improve service consistency.
- Maintained accurate records of customer interactions using CRM software for tracking purposes
- Assisted patients with inquiries and delivered medical equipment to homes, ensuring timely access to necessary resources. Make tickets/ orders for oxygen and other services.
- Utilized electronic medical records to streamline patient information management
Retail Store Manager
Dollar General
Wabash, IN
04.2025 - 05.2025
- Store Manager Macfood Mart Sunoco | Fort Wayne, IN October 2024 to April 2025
- Oversaw daily store operations, ensuring seamless opening and closing procedures.
- Supervised and trained staff, ensuring adherence to company standards.
- Achieved sales targets and improved profitability through effective marketing and promotions.
- Maintained optimal inventory levels through effective ordering and stock rotation.
- Resolved customer complaints by actively listening and providing appropriate solutions. and issues with prompt, professional resolutions to enhance satisfaction.
- Directed sales management activities to drive revenue growth.
- Provided exceptional customer service to enhance shopping experiences.
- Implemented loss prevention techniques to safeguard store assets.
Sterile Processing Technician
Lutheran Health Network of Indiana
Fort Wayne, IN
08.2024 - 10.2024
- Followed regulations, standards, and IFUs to ensure sterile processing of medical instruments, contributing to reduced infection rates and enhanced patient safety. Maintain and operate sterilization equipment, achieving compliance with healthcare standards. Collaborate with surgical teams to meet urgent instrument needs, enhancing operational efficiency. Documented sterilization processes and managed inventory, maintaining accurate records for instrument availability.
- Performed decontamination of surgical instruments according to hospital sterilization protocols. using hospital sterilization standards.
- Conducted inspections of instrument trays to verify damage, cleanliness, and functionality. for damage, cleanliness, and functionality.
- Prepared and assembled surgical sets according to specific operating room case requirements. for operating room case needs.
Branch Manager
Epic Vapes
Fort Wayne, IN
09.2020 - 10.2024
- Designed product displays to enhance visual appeal in-store.
- Supervised and coached team to ensure exceptional customer service and achieve sales goals.
- Increased sales through merchandising and promotional strategies.
- Developed training programs for two store managers and multiple part-time associates.
- Managed inventory, cash deposits, scheduling, and daily operations.
- Maintain a positive and professional work environment for employees.
- Developed and implemented strategies that increased branch sales and enhanced revenue growth.
- Develop and implement employee training programs to enhance product knowledge and customer service skills.
- Identified and implemented cost-saving measures that streamlined store operations and improved profitability.
Sterile Processing Technician
Parkview Health
Fort Wayne, IN
11.2023 - 07.2024
- Follow all regulations, standards and IFUs Ensure sterile processing of medical instruments, reducing infection rates and improving patient safety. Maintained and operated sterilization equipment to achieve compliance with healthcare standards and support patient care. Collaborate with surgical teams to meet urgent instrument needs, enhancing operational efficiency. Documented sterilization processes and managed inventory to ensure accurate records and availability of instruments for surgical teams.
- Executed decontamination of surgical instruments according to Parkview Health protocols.
- Performed sterilization of instrument sets utilizing autoclaves and approved methods.
- Conducted inspections of instruments to assess damage, cleanliness, and functionality.
Education
High school diploma -
Tippecanoe Valley High School
Tippecanoe, INSkills
- Customer Service
- EMR Documentation
- Equipment Troubleshooting
- Regulatory Compliance
- Inventory Management
- Scheduling
- Microsoft Office
- Team Leadership
- Staff Training and Development
- Customer Education
- Customer Engagement
- Problem Solving
- Conflict Resolution
- CRM software
- Order processing
- Patient scheduling
Timeline
Customer Service Technician
Rotech Healthcare Inc.
05.2026 - Current
Teachers Assistant
Logansport Juvenile Correctional Facility
02.2026 - 05.2026
Sterile Tech
Ladd Dental Group
10.2025 - 02.2026
Customer Service Technician
Rotech Healthcare Inc.
07.2025 - 10.2025
Retail Store Manager
Dollar General
04.2025 - 05.2025
Sterile Processing Technician
Lutheran Health Network of Indiana
08.2024 - 10.2024
Sterile Processing Technician
Parkview Health
11.2023 - 07.2024
Branch Manager
Epic Vapes
09.2020 - 10.2024
High school diploma -
Tippecanoe Valley High School