Courtney Thompson
Tooele,UT
Summary
Professional with comprehensive experience in sales support and team collaboration, ensuring seamless operations and client satisfaction. Strong focus on driving results, leveraging skills in CRM software, data analysis, and customer service. Reliable team player, adaptable to changing needs, and consistently focused on achieving organizational goals.
Overview
15
15
years of professional experience
Work History
Marketing and Sales Support Manager
Kaddas Enterprises
08.2023 - Current
- Serve as the primary contact for key accounts, ensuring superior client communication and satisfaction from quote through fulfillment.
- Support sales efforts by preparing proposals, managing bid packages, and coordinating with internal teams to ensure project accuracy and timely delivery.
- Lead marketing and branding initiatives, including trade shows, product launches, and digital campaigns for BirdguarD® wildlife protection line.
- Oversee CRM systems to track leads, opportunities, and client communications, improving efficiency and visibility across teams.
Account Manager
Kaddas Enterprises
04.2014 - 08.2023
- Cultivated strong client relationships to ensure satisfaction and retention.
- Developed strategic account plans to drive revenue growth and market share.
- Coordinated cross-functional teams to deliver solutions that meet customer needs.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Coordinated with product development teams to relay client feedback, influencing future product enhancements.
Operations Assistant
Kaddas Enterprises
06.2010 - 04.2014
- Managed scheduling and logistics for team meetings and project deadlines.
- Coordinated daily operations to streamline workflow and improve overall efficiency.
- Implemented process improvements resulting in enhanced accuracy in inventory management.
- Prepared and send customer Invoices, and process credit cards.
- Collaborated with cross-functional teams to achieve project goals within specified timelines.
Education
High School Diploma -
Taylorsville High School
Salt Lake City, UTSkills
- Customer retention
- Sales management
- Sales reporting
- Teamwork and collaboration
- Customer service
- Problem-solving
- Reliability
- Account management
Timeline
Marketing and Sales Support Manager
Kaddas Enterprises
08.2023 - Current
Account Manager
Kaddas Enterprises
04.2014 - 08.2023
Operations Assistant
Kaddas Enterprises
06.2010 - 04.2014
High School Diploma -
Taylorsville High School