Courtney Tidmore
Lewisburg,TN
Summary
Dynamic professional with extensive experience at Kohl's + Sephora, excelling in instructional coaching and collaborative problem-solving. Proven track record of enhancing customer engagement and driving sales initiatives, while implementing strategic plans that improved inventory accuracy and team performance. Committed to fostering professional growth and operational excellence.
Overview
9
9
years of professional experience
Work History
Sephora District Consultant
Kohl's + Sephora
Spring Hill, TN
02.2025 - Current
- Developed training programs for store managers, improving product knowledge and customer engagement.
- Analyzed internal trends to identify growth opportunities within district operations.
- Streamlined inventory management processes, reducing discrepancies and improving stock accuracy.
- Collaborated with corporate partners to align district goals with overall brand strategy.
- Evaluated district-wide policies and procedures, recommending improvements for greater efficiency.
- Improved district performance by implementing strategic plans and initiatives.
- Held weekly status meetings with key district leaders.
Sephora Team Manager
Kohl's + Sephora
Spring Hill, TN
04.2022 - 02.2025
- Led team in achieving sales targets through effective training and performance management.
- Implemented inventory control measures to reduce stock discrepancies and improve product availability.
- Analyzed sales data to identify trends, optimizing merchandising strategies for increased revenue.
- Mentored team members, fostering professional growth and improving overall team performance metrics.
- Developed strategic initiatives that aligned with corporate goals, driving store profitability and customer satisfaction.
- Oversaw compliance with company policies and procedures, ensuring high standards of operational excellence were met.
Customer Service Manager
Kohl's
Spring Hill, TN
01.2020 - 04.2022
- Analyzed performance metrics to identify trends, enabling proactive adjustments in team strategies.
- Coordinated cross-functional teams to resolve complex customer issues efficiently and effectively.
- Took ownership of customer issues and followed problems through to resolution.
- Supervised employees and assessed performances to determine training needs and define accurate plans to increase client loyalty.
Sales Manager
Belk Department Store
Columbia
04.2017 - 01.2020
- Coordinated promotional events, successfully increasing foot traffic and overall store performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
- Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns across the store.
Education
Bachelor of Science - Professional & Technical Communications
Auburn University
Auburn, AL05-2014
Skills
- Instructional coaching
- Collaborative Problem-solving
- Effective communication
- Multitasking
- Attention to detail
- Organizational skills
Timeline
Sephora District Consultant
Kohl's + Sephora
02.2025 - Current
Sephora Team Manager
Kohl's + Sephora
04.2022 - 02.2025
Customer Service Manager
Kohl's
01.2020 - 04.2022
Sales Manager
Belk Department Store
04.2017 - 01.2020
Bachelor of Science - Professional & Technical Communications
Auburn University