COURTNEY TIGG
Gainesville,FL
Summary
I’m a hard diligent worker, friendy, helpful, and goal-oriented. I have a positive attitude, very dedicated and always perform to the best of my ability in anything I put my mind to. I will be a great asset to any company in moving forward and accomplishing goals. I have Unit Secretary/ Receptionist experience as well as Certified Nursing Assistant experience. I’ve been in Customer Service for more than seven years. Soft skills that compliment my work include organization, time management, and friendly personality.
Overview
10
10
years of professional experience
Work History
CNA
Haven Hospice
Gainesville
07.2024 - Current
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Monitored food intake and output as directed by nursing staff.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Documented activities and recorded information in EMR system.
- Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
- Go to homes of patients or facilities and do ADL’s with patients or provide end of life care.
Activities Assistant/CNA
Plaza Health and Rehab
Gainesville
03.2024 - 07.2024
- Developed events and programs in consideration of needs, abilities and interests of participants.
- Conferred with management to discuss and resolve participant complaints.
- Assisted with transportation arrangements for offsite activities when required.
- Maintained records of all activity participation.
- Coordinated musical guests, movies and other types of resident entertainment.
- Respected cultural diversity when interacting with individuals from different backgrounds.
- Floated to work on units as CNA when short of staff members
RECEPTIONIST/ CERTIFIED NURSING ASSISTANT- HAVEN
Haven Hospice
Gainesville, FL
11.2019 - 10.2023
- Greets and directs visitors in a professional, positive, friendly and welcoming manner
- Answers the switchboard and directs callers to the appropriate staff member
- May transfer a call to the staff member’s voice mailbox or cellular phone (if at work but away from their desk) when the staff member is not available and the caller does not need immediate assistance
- Adept at using all features of the telephone and voice mail system
- Performs various administrative and data entry functions such as, verifying visits, batch postings, typing, copying, and filing.Protected privacy and delivered comfort to preserve dignity of dying patient and family members
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities
- Comforted family members offered attentive listening and a high level of emotional support
- Positioned patients to provide comfort and promote better body alignment
- Checked and recorded vital signs, noting any significant changes and assisted nurses with treatment
- Facilitated personal hygiene management, feeding and ambulation
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
UNIT SECRETARY/ NURSE TECH
North Florida Regional Medical Center
Gainesville, FL
08.2016 - 11.2019
- (40 HOURS WORKED PER WEEK), CENTER
- Answering incoming calls through voice
- Consults for patients
- Scheduling follow up appointments after patient is discharged
- Making patients charts
- Maintained patient stability by checking vital signs and weight
- Verifying patient’s insurance
- Provided prompt and accurate services such as CPR and first aid during emergencies
- Administered medication according to each patient's medical charts and recorded vitals such as blood pressure, temperature, and pulse
- Aided patients with personal hygiene by giving baths, dressing and assisting in feeding
- Assisted patients with mobility by providing physical support and pushing wheelchairs
- Maintained stringent hygiene standards of unit with disinfection and consistent restock of all equipment
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
- Corresponded with appropriate doctors to report any changes occurring in patients' health
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Travel CNA
Primetime Healthcare
Omaha, NE
11.2015 - 08.2016
- Assisted with patient transportation to and from medical appointments and other destinations.
- Provided assistance with daily living activities such as bathing, dressing, grooming, and toileting.
- Reported any observed changes in patient conditions to the appropriate personnel.
- Monitored patients for signs of distress or discomfort during travel.
CERTIFIED NURSING ASSISTANT
PARK MEADOWS
Gainesville, FL
02.2015 - 10.2015
- Documented patient interactions and interventions in EPIC EMR
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans
- Documented all elements of care and updated patient charts and confidential files to reflect changes in care plans, interventions applied and observations
- Updated patient charts with data such as medications to keep records current and support accurate treatments
- Worked with interdisciplinary healthcare team to develop, implement and manage care plans, ensuring inclusion of patients' individual needs
- Reviewed post-operative orders and continuously monitored patients' post-operative vitals, set up PCA and fluids and oriented patients to unit
- Evaluated patient histories, complaints and current symptoms
- Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care.
Education
CERTIFIED NURSING ASSISTANT - Cna Training
Express Training Services
Ocala, FL12-2015
DIPLOMA - High School Curriculum
DUNNELLON HIGH SCHOOL
Dunnellon, FL06-2012
Some College (No Degree) - Insurance Adjuster
Florida State College
Jacksonville, FLSkills
- Personal Care Assistance
- Verbal and Written Communication
- Policies and Guidelines
- Reading Comprehension
- Hospice and Palliative Care
- Taking Vitals
- Patient Care
- Recording Patient Medical History
- HIPPA Compliance
- Ambulation and Exercise Assistance
- Proficient with EMR and relevant computer
- Applications
- MS Office
- MS Word
- Oral Hygiene
- Nursing Assistance
- Skin Condition Diagnosis and Treatment
- Mobility Support
- Interdisciplinary Care
- Infectious Disease Protocols
- Effective Customer Communication
- Respiratory Treatments
- Troubleshooting skills
- Strong Organizational skills
- Reliable and Dependable
- Ability to empathize and connect with the customer
- Ability to multitask with ease, effectively prioritize tasks and be a self-starter
- Demonstrated proficient problem solving & customer de-escalation skills
- Data Anylast
- Flexibility
Timeline
CNA
Haven Hospice
07.2024 - Current
Activities Assistant/CNA
Plaza Health and Rehab
03.2024 - 07.2024
RECEPTIONIST/ CERTIFIED NURSING ASSISTANT- HAVEN
Haven Hospice
11.2019 - 10.2023
UNIT SECRETARY/ NURSE TECH
North Florida Regional Medical Center
08.2016 - 11.2019
Travel CNA
Primetime Healthcare
11.2015 - 08.2016
CERTIFIED NURSING ASSISTANT
PARK MEADOWS
02.2015 - 10.2015
CERTIFIED NURSING ASSISTANT - Cna Training
Express Training Services
DIPLOMA - High School Curriculum
DUNNELLON HIGH SCHOOL
Some College (No Degree) - Insurance Adjuster
Florida State College