Courtney Tirado
Keansburg,NJ
Summary
Seasoned Import Coordinator with a proven track record at Vanguard Logistics Services, enhancing customer satisfaction and streamlining import processes. Excels in international shipment management and fostering robust overseas partnerships, demonstrating exceptional organizational and interpersonal skills.
Overview
15
15
years of professional experience
Work History
Import Coordinator
Vanguard Logistics Services
Linden, NJ
05.2021 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Liaised with freight forwarders to facilitate efficient transportation methods.
- Communicated regularly with customers regarding order status updates.
- Coordinated the importation of products from multiple countries.
- Developed and maintained relationships with overseas partners.
Guest Service Team Leader
Target
Clark, NJ
05.2010 - 08.2020
- Managed a team of over 30 employees.
- Worked to ensure that our guests were receiving a great customer experience.
- Resolved complex customer issues and de-escalated customer complaints.
- Ensure that the store's presentation is always held to a high standard.
- Help develop employees to assist them with growing within the company.
- Drive sales and meet goals by attending and running bi-weekly meetings with other managers
Education
Associate of Arts - Education
Middlesex County College
Edison, NJ05-2010
Skills
- Shipping quotes
- International shipment
- Documentation review
- Freight forwarding
- Incoterms awareness
- Tracking shipments
Accomplishments
- Employee of the Month - Vanguard Logistics, October 2024
Timeline
Import Coordinator
Vanguard Logistics Services
05.2021 - Current
Guest Service Team Leader
Target
05.2010 - 08.2020
Associate of Arts - Education
Middlesex County College
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