Courtney Todman
Tallahassee
Summary
To obtain a position that allows me to demonstrate practice and improve skills in communication and helping others.
Overview
4
4
years of professional experience
Work History
Cashier
Anai clothing store
Tallahassee
12.2023 - 06.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Member Service Representative
Planet Fitness
Tallahassee
05.2022 - 06.2023
- Attended training sessions regularly to stay abreast of changes in company policies or procedures.
- Responded promptly to emails from members seeking assistance.
- Greeted customers in a friendly and professional manner.
- Answered incoming calls regarding membership benefits and services.
- Handled customer complaints in an efficient and courteous manner.
- Participated in team meetings to discuss customer service strategies and goals.
- Identified opportunities for cross-selling additional products or services based on member needs.
- Answered member questions about products and services.
- Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
Cashier
Hobbit American Grill
Tallahassee
02.2022 - 04.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Customer Service Representative
Publix
Tallahassee
06.2020 - 04.2022
- Retrieved grocery carts from parking lot and returned to appropriate areas.
- Maintained clean and neat workspace by sweeping and mopping floors with approved cleaners.
- Answered customer questions regarding products and store services.
- Maintained clean, orderly and safe store environment by removing trash and keeping aisles clear of merchandise.
- Maintained smooth check out process by frequently replenishing bag supply and retrieving grocery baskets and carts.
- Assisted in the return of carts and baskets to designated areas, maintaining store front appearance.
- Assisted customers with bagging purchases, ensuring items were secured and handled with care.
Education
Some College (No Degree) - Nursing
Lively Technical College
Tallahassee, FloridaSkills
- Patient care
- Medical terminology
- Effective communication
- Professionalism and courtesy
- Team collaboration
- Time management
- Problem solving
- Conflict resolution
- Responding to emergencies
- Collecting vital signs
- Assisting with personal grooming
- Direct patient care
- Feeding assistance
- Monitoring fluids
- Condition monitoring
- Compassionate
- Empathy and patience
- Preparing meals
- Toileting assistance
- Basic life support
- Bathing assistance
- Range of motion exercises
- Intake recording
- HIPAA compliance
- Dressing assistance
- Daily reporting
- Cleaning and sanitizing
- Customer service
References
References available upon request.
Timeline
Cashier
Anai clothing store
12.2023 - 06.2024
Member Service Representative
Planet Fitness
05.2022 - 06.2023
Cashier
Hobbit American Grill
02.2022 - 04.2022
Customer Service Representative
Publix
06.2020 - 04.2022
Some College (No Degree) - Nursing
Lively Technical College