Courtney Tolbert
Florence,SC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
6
6
years of professional experience
Work History
Order selection, Shift Leader
Crumbl Cookies Franchises
05.2023 - 03.2024
- Monitor team performance and ensuring duties are performed efficiently
- Provide high-quality cookies in an efficient, professional manner by processing and preparing orders for customers
- Making and balling dough, frosting and topping cookies
- Provide direct supervision during a shift
- Fostering a positive work environment by leading by example.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Stocker
Walmart
05.2019 - 09.2023
- Maintains the Sales Floor and merchandise presentation in the Freezer/Cooler
- Handle claims and returns
- Receive and stock merchandise
- Locate merchandise and assist with purchasing decisions for customers.
Cashier/Cook
Little Caesars
07.2018 - 02.2019
- Prepare ingredients, sauce and dough and assemble pizzas according to standards and orders
- Maintain a hygienic work station, rotate ingredients, and clean equipment and pizza ovens
- Use the proper tools associated with taking and preparing customer orders
- Greet and serve customers
- Register orders, take payments and ensure the order is processed successfully.
Education
Early Childhood, Associate's degree -
Claflin University
High school diploma -
Timmonsville High School
Timmonsville, SCSkills
- Shift management (1 year)
- Customer service (4 years)
- Cash handling (1 year)
- Restaurant experience (2 years)
- Computer skills (5 years)
- Time management (4 years)
- Typing (5 years)
- Food Preparation
- Experience with Children
- Heavy lifting
- Merchandising
- Sales
- Communication skills
- Warehouse experience
- Forklift
- Retail management
- Management
- English
- Team Leadership
- Positive Attitude
Personal Information
Title: Customer Service Representative
Timeline
Order selection, Shift Leader
Crumbl Cookies Franchises
05.2023 - 03.2024
Stocker
Walmart
05.2019 - 09.2023
Cashier/Cook
Little Caesars
07.2018 - 02.2019
Early Childhood, Associate's degree -
Claflin University
High school diploma -
Timmonsville High School
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