Courtney Trammell
Nashville,TN
Summary
Top performing, detail-oriented leader with 15+ years of experience in customer support, accounting, continuous improvement, and administrative assistance. Skilled in building strong client relationships to achieve revenue targets and strategic business objectives; possesses exceptional customer service, grievance handling, problem-solving, negotiation, and analytical skills. Proven ability to leverage excellent communication skills and high attention to detail to achieve deadlines in a fast-paced environment.
Overview
20
20
years of professional experience
Work History
Accounting Assistant
SESAC
2022.04 - Current
- Provides essential support to the accounting department.
- Accurately entering and maintaining financial records, including invoices, receipts, and other financial documents into Oracle.
- Reconciling bank statements and other accounts to ensure accuracy and identifying discrepancies.
- Assisting with internal and external audits.
- Preparing and sending invoices to customers and ensuring accurate billing information.
- Assisting with the preparation of financial statements, reports, and other financial documents.
Accounting Receivables Representative II
Jack Henry & Associates
2011.01 - 2022.01
- Support high volume projects assisting with converting legal documents to the PeopleSoft accounting system and verifying billing and revenue are set up correctly.
- Interpret contracts and accurately entered information in PeopleSoft or other billing systems to create customer invoices.
- Recognize revenue to correct general ledger accounting strings.
- Processed various monthly, quarterly, and annual billings, termination, and various credit memos.
- Perform routine checks and balances with other employees.
- Maintain files and accounting documentation.
- Process customer billing activities.
Billing Coordinator
2008.12 - 2011.01
- Directed billing process, responded to lending solutions queries, and updated Oracle billing system information to generate customer invoices.
- Disbursed monthly billing and past due statements to assigned accounts; liaised with clients regarding past due remittance and coordinated payment plans.
- Scrutinized billing accuracy and assured quality standards were maintained; billing discrepancies involving billing underpayments and crediting overpayments.
- Generated reports and correctly recognized revenue to general ledger accounting strings; processed periodic billings and credit memos; managed accounting documentation and billing inquiries.
Account Verification Services
2006.04 - 2008.12
- Conducted client audits per contract terms and schedules
- Gathered relevant information from processing banks and processing services
- Reviewed merchant debtor accounts and communicated with debtors to validate and confirm receivables
Education
Associate of Arts - Business
University of Phoenix
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook) Microsoft Teams JIRA Oracle Google Drive
Timeline
Accounting Assistant
SESAC
2022.04 - Current
Accounting Receivables Representative II
Jack Henry & Associates
2011.01 - 2022.01
Billing Coordinator
2008.12 - 2011.01
Account Verification Services
2006.04 - 2008.12
Associate of Arts - Business
University of Phoenix