Summary
Overview
Work History
Education
Skills
Timeline
Generic
Courtney Trevino

Courtney Trevino

San Antonio

Summary

Results-driven Store Manager with expertise in operational management, team leadership, and customer service. Proven success in driving profitability and mentoring future leaders, ensuring exceptional guest experiences and strategic business growth.

Overview

9
9
years of professional experience

Work History

Store Manager

Whataburger
Pleasanton
03.2017 - Current

Dedicated and results-oriented professional with over a decade of tenure at Whataburger, demonstrating a consistent trajectory of growth from hourly team member to Store Manager and Operations Partner. A proven leader who prioritizes long-term organizational partnerships, I specialize in driving operational excellence, increasing profitability, and fostering high-performing teams. With a deep-rooted commitment to brand standards and sustainable growth, I leverage ten years of institutional knowledge to deliver exceptional guest experiences and strategic business results.

  • Strategic financial management - financial acumen: beyond basic daily accounting, my experience as an operations partner involves analyzing profit and loss statements, managing significant budgets, and forecasting labor and food costs to drive long-term profitability
  • Operational excellence and process optimization: demonstrating systemized thinking by developing and implementing standard operating procedures (SOPs) that improve efficiency, reduce waste, and ensure brand consistency across locations
  • High-impact leadership and talent development: transitioning from an hourly employee to a partner shows that I can not only lead, but also identify and mentor future leaders, a valuable ability to build a supportive culture that lowers turnover and sustains a high-performing workforce
  • Strategic problem solving and crisis management: A decade in high-volume operations like Whataburger proves the ability to remain composed under extreme pressure and solve complex logistical or interpersonal issues before they impact the business or brand reputation
  • Relationship and partnership building: 10-year commitment highlighting a rare loyalty, this skill translates to managing essential long-term relationships with vendors, community stakeholders, and corporate headquarters to ensure the business's sustainable growth

Education

Associate of Arts - Business Management

Northwest Vista College
San Antonio, TX

Skills

  • Customer service
  • Team leadership
  • Operational management
  • Inventory control
  • Sales strategies
  • Employee training
  • Project management
  • Data analysis
  • Policies and procedures
  • Accurate money handling
  • Operational efficiency

Timeline

Store Manager

Whataburger
03.2017 - Current

Associate of Arts - Business Management

Northwest Vista College
Courtney Trevino