COURTNEY TROUT
Summary
"Experienced hospitality professional seeking to leverage extensive management expertise and front-of-house restaurant experience into a leadership role."
Overview
27
27
years of professional experience
1
1
year of post-secondary education
Work History
Full time bartender
The Exchange
Lancaster
03.2025 - 05.2026
Full time bartender
Fulton Steamboat Inn
Lancaster
01.2024 - 04.2025
Managing Director
Urban Air Adventure Park
Lancaster
01.2022 - 01.2023
- Promoted from Marketing Manager to General Manager and finally Managing Director.
- Managed Park operations including Attractions, Food and Beverage, Maintenance and Marketing efforts.
- Worked alongside the Sales team to promote sales opportunities at the park.
- Maintained relationships with over 90 team members.
- Supported Franchise owners with weekly operations updates and supported their vision for the property.
General Manager
Planet Fitness
Hershey
01.2020 - 01.2022
- Part of the opening team for this new location in February 2021.
- Exceeded goals set for year two, in year one.
- Built the team from ground up and had a high retention rate for staff.
- Responsible for all club KPI including budgets, payroll, safety, & operations.
Associate Director of Fitness
Spooky Nook Sports
Lancaster
01.2019 - 01.2020
- Served a membership base of 10,000.
- Worked with staff to create SOP's for hiring, training, & operations.
- Led the operations team to successfully increase membership and create a great guest experience.
Membership Director
Lancaster Family YMCA
Lancaster
01.2015 - 01.2019
- Promoted from Welcome Desk to Membership Director.
- Created a budget that allowed the location to be profitable for the first time in 8 years, thus increasing membership by 10% and member revenue by 15%.
- Managed Welcome Desk and Childcare, and Guest Relations teams.
Server/Bartender
Greenfield Restaurant
Lancaster
01.2013 - 01.2015
Server/Bartender
Willow Valley Cafe, 24 Hundred
Willow Street
01.2005 - 01.2013
Travel Consultant
Liberty Travel
Lancaster
01.1999 - 01.2005
- Responsible for booking worldwide travel for clients.
- Consistently met and exceeded company sales goals.
- "Top Notch
- Customer Service Award winner.
- Specialized in customer retention.
- Stepped down to raise my children.
Education
Travel And Tourism
York Technical Institute
York, Pa 05.1996 - 05.1997
Some College (No Degree) - Psychology
Bridgewater College
Bridgewater, VASkills
- Client Focused Management Style
- Operations Optimization
- Project Management
- Budget Preparation
- Conflict Resolution
- Staffing
- Excellent Communication Skills
- Innovative
- Resourceful
- Dependable
- Strong Work Ethic
- Quick to Learner
Timeline
Full time bartender
The Exchange
03.2025 - 05.2026
Full time bartender
Fulton Steamboat Inn
01.2024 - 04.2025
Managing Director
Urban Air Adventure Park
01.2022 - 01.2023
General Manager
Planet Fitness
01.2020 - 01.2022
Associate Director of Fitness
Spooky Nook Sports
01.2019 - 01.2020
Membership Director
Lancaster Family YMCA
01.2015 - 01.2019
Server/Bartender
Greenfield Restaurant
01.2013 - 01.2015
Server/Bartender
Willow Valley Cafe, 24 Hundred
01.2005 - 01.2013
Travel Consultant
Liberty Travel
01.1999 - 01.2005
Travel And Tourism
York Technical Institute
05.1996 - 05.1997
Some College (No Degree) - Psychology
Bridgewater College