Courtney Tuck
Willow Grove,PA
Summary
Experience leader who leads teams through effective planning and scheduling to maximize process and profits. Builds client relationships which leads to record sales. Computer savvy with strong verbal writing. Dedicated support staff member adept at supporting needs in fast-paced environments. Computer savvy with unparalleled time management, mail management, and clerical support abilities.
Overview
9
9
years of professional experience
Work History
Management
Hair Cuttery
01.2017 - Current
- Write schedules to meet client demands and stylist time
- Recruit, interview and train new stylist
- Support district with loss prevention and scheduling issues, along with supporting local stores with stylist
- Recognized for paying attention to details by keeping store clean, organized and stocked at all times
- Manages conflicts with upset customers and demanding stylist needs
- Maintain highest customer retention rate in district through building client relationships, built client relationships from 65% to 88%.
- Help clients to achieve hair health by offering special services and products.
Management
Sport Clips
01.2015 - 01.2017
- Promoted salon by doing raffles, email contest, flyers and coupons to local business, etc
- Promoted to Assistant Manager from Stylist in 2016
- Wrote weekly schedules and assisted in payroll process
- Conducted interviews and trained new stylists
- Recruit new stylists to fill opened positions
- Performed all open and closing duties.
Education
Associate of Science -
East Stroudsburg University
Willow Grove, PA12.2012
Associate of Arts -
Empire
Warminster, PA12.2012
High School Diploma -
Upper Moreland School District
Willow Grove, PA12.2011
Skills
- Management
- Team Management
- Data Management
- Time Management
- Decision Management
- Negotiation Management
Activities
- Habitat for Humanity, 2000-01-01, 2011-12-31, building camp sites
- Waitress, 2000-01-01, Present
Timeline
Management
Hair Cuttery
01.2017 - Current
Management
Sport Clips
01.2015 - 01.2017
Associate of Science -
East Stroudsburg University
Associate of Arts -
Empire
High School Diploma -
Upper Moreland School District
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