Summary
Overview
Work History
Skills
Timeline
Hi, I’m

Courtney VanDeMark

Saratoga Springs,NY

Summary

Dynamic leader with a proven track record at Hash Food NY, adept in elevating guest experiences and boosting revenue through strategic initiatives. Excelled in fostering teamwork and collaboration, alongside implementing food safety compliance. Achieved significant improvements in customer satisfaction and operational efficiency, showcasing exceptional problem-solving and communication skills.

Overview

6
years of professional experience

Work History

Hash Food NY

Restaurant Front of House Manager
04.2018 - 06.2022

Job overview

  • Improved table turnover rates with efficient seating procedures and timely clearing of tables after guests'' departures.
  • Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
  • Resolved conflicts among team members diplomatically while maintaining a positive work atmosphere conducive to collaboration.
  • Elevated guest experience by implementing tableside ordering technology for faster order processing and increased accuracy in meal delivery.
  • Boosted restaurant revenue with strategic marketing initiatives and promotions to attract new customers.
  • Maintained a clean, welcoming environment by overseeing daily cleaning tasks and ensuring adherence to health codes.
  • Conducted regular staff meetings to provide updates, address concerns, and maintain open lines of communication among team members.
  • Provided exceptional customer service by anticipating guests'' needs from arrival through departure.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Resolved guests complaints while maintaining positive customer environment.
  • Collaborated with chefs to create seasonal menus and promotional offers.
  • Reduced wait times during peak hours, orchestrating more effective seating strategy that maximized dining room flow and guest experience.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

Otis AI

Head Of Partnerships
08.2019 - 05.2022

Job overview

  • Developed annual account objectives and formalized client communications for communication of goals and plans.
  • Continuously assessed the competitive landscape to identify opportunities for differentiation and growth through strategic partnerships.
  • Enabled seamless collaboration between internal teams and external partners by establishing clear communication channels and processes.
  • Championed proactive problem-solving approaches to address potential partnership challenges, mitigating risks and maintaining positive relationships.
  • Established strategic partnerships by identifying and engaging with key industry players and stakeholders.
  • Implemented account diagnostics, relationship analysis, and engagement execution.
  • Contributed to revenue growth by driving successful partner marketing campaigns that generated new business opportunities.

Lekker 209

Event Coordinator
06.2016 - 04.2019

Job overview

  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
  • Analyzed event costs to identify areas of improvement and cost savings.
  • Conducted post-event evaluations to gather attendee feedback, leading to continuous improvement of future events.
  • Passionate about learning and committed to continual improvement.
  • Managed event logistics and operations.
  • Utilized social media to promote events and increase attendance.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Coordinated schedules and timelines for events.
  • Evaluated feedback from attendees after each function, utilizing insights gained to inform improvements in subsequent endeavors.
  • Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.

Skills

  • Food safety compliance
  • Guest relations
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Reliable and responsible
  • Attention to detail
  • Multitasking
  • Excellent communication
  • Customer satisfaction

Timeline

Head Of Partnerships

Otis AI
08.2019 - 05.2022

Restaurant Front of House Manager

Hash Food NY
04.2018 - 06.2022

Event Coordinator

Lekker 209
06.2016 - 04.2019

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Courtney VanDeMark