Courtney Viser
Houston,TX
Summary
Dedicated and customer-focused professional with strong communication and problem-solving abilities. Experienced in addressing customer inquiries, resolving issues, and providing product or service information in a timely and courteous manner. Skilled in handling both phone and online customer interactions, with a commitment to ensuring customer satisfaction and promoting positive relationships. Experienced managing high-volume situations while maintaining a calm, professional demeanor.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Brix
01.2022 - 01.2023
- Greeted visitors with enthusiasm
- Lead guests through wine-tasting experiences
- Educated guests on pairing wines with their meals
- Demonstrated appropriate wine service techniques
- Assisted in the training and development of new employees
- Maintained work environment in compliance with the health code
- Performed additional responsibilities as needed or requested
Surplus Lines Coordinator
Morris Insurance Services and Consulting
01.2021 - 01.2022
- Point of contact for customer inquiries
- Reviewed data for deficiencies or errors
- Updated customer information in the database
- Verified outdated data and made necessary updates
- Performed regular database backups to secure data
- Processed quotation and order handling (external and internal) within the U.S
- Invoiced customers and managed the collection process for service orders
- Assisted in the training of new employees
Financial Services Associate
FMA Alliance
01.2019 - 01.2021
- Initiated insurance follow-up on aged, and unresolved claims to ensure maximum reimbursement
- Submitted appeals and reconsiderations on claim rejections, underpayments, and denials
- Researched and responded to insurance documentation requests
- Communicated with clients and necessary parties to resolve issues relating to payment
- Submitted adjustments to account balances and approved insurance refund requests
- Documented clear and concise activities performed for each account
Education
Licensed Esthetician - Esthetician
Ogle School of Beauty And Cosmetology
Houston01-2024
Some College (No Degree) - Business
Lone Star College
Houston, TexasSkills
Microsoft Office 365 Suite Google Suite Zoom Team-oriented Social media platforms Multitasking Abilities Remote office availability Critical thinking Task prioritization Data entry Written communication Clerical support Collaboration Team management Communication Decision-making
Certification
An entrepreneurial licensed esthetician with 3 years as a professional, performing treatments that promote skin health and beauty, including facials, superficial chemical peels, body treatments, and waxing. Self-motivated, business-savvy professional who combines their passion for beauty and wellness with strategic vision to establish and grow a thriving beauty business
References
References available upon request.
Timeline
Brix
01.2022 - 01.2023
Surplus Lines Coordinator
Morris Insurance Services and Consulting
01.2021 - 01.2022
Financial Services Associate
FMA Alliance
01.2019 - 01.2021
Licensed Esthetician - Esthetician
Ogle School of Beauty And Cosmetology
Some College (No Degree) - Business
Lone Star College
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