Courtney Wacasey
Greenville,TX
Summary
Results-driven and analytical healthcare revenue cycle leader with 6+ years of progressive experience in medical billing, AR operations, and insurance claims management. Proven track record in leading teams, improving claim resolution processes, and driving financial performance across large-scale EMS provider accounts. Strong background in denial management, payer relations, HIPAA compliance, and cross-functional team leadership. Adept at implementing workflow improvements, mentoring teams, and ensuring timely collections across complex insurance landscapes. Seeking a leadership role to further impact operational excellence in AR and revenue cycle strategies.
Overview
11
11
years of professional experience
Work History
Accounts Receivable Team Lead
Emergicon
Terrell, TX
10.2023 - Current
- Directed a team of 6 AR specialists in managing high-volume insurance claims for emergency medical service providers.
- Oversaw full accounts receivable lifecycle: charge entry, claims submission, follow-up, denial resolution, appeals, and payment posting.
- Filed appeals to challenge denied claims, ensuring compliance with payer guidelines for prompt reimbursement.
- Served as operational lead for escalated claims issues, coordinating with stakeholders for timely resolutions.
- Analyzed payer trends and EOBs to identify denial root causes and implemented process improvements.
- Conducted staff training on billing compliance and productivity standards to enhance accuracy and development.
- Tracked key performance indicators (KPIs), including DSO, denial rates, appeal success rates, and recovery timelines.
- Collaborated with senior leadership to optimize workflows and align AR strategies with revenue growth goals.
Medical Billing Specialist
Pecan Tree Pediatrics
Rockwall, TX
09.2021 - 10.2023
- Managed billing functions including insurance verification, payment posting, denial management, and patient account reconciliation.
- Reprocessed denied claims, analyzed EOBs, and submitted appeals with appropriate documentation to maximize reimbursement.
- Interfaced with patients and insurance carriers to resolve outstanding balances and billing disputes.
- Implemented patient-friendly payment plans while ensuring adherence to internal financial policies.
- Maintained accurate billing records and collaborated with clinical staff to ensure claim accuracy.
Medical Front Office Receptionist
ENT Clinics Of San Antonio
San Antonio, TX
01.2020 - 08.2020
- Coordinated front office operations including patient intake, scheduling, insurance verification, and payment collection.
- Supported back-end billing efforts by verifying CPT/ICD coding accuracy at the point of service.
- Maintained compliance with HIPAA and ensured accurate entry of patient demographics and insurance data.
Physician Office Representative
Baylor Scott And White Primary Care
Rowlett, TX
09.2018 - 05.2019
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Completed patient referrals to other medical specialists.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Invoiced patients accurately, in line with charging guidelines.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients, and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Lifeguard
JER Chilton YMCA
Rockwall, TX
05.2014 - 10.2017
- Provided emergency response and ensured safety protocols were upheld.
- Trained and mentored new lifeguards on CPR, first aid, and aquatic safety procedures.
Education
Bachelor of Science - Accounting And Business Management
Western Governors University
Salt Lake City, UT06-2025
High School Diploma -
Texas Virtual Academy
Lewisville, TX06.2016
Skills
- Charges and Rates Documentation
- Time Management
- HIPAA Compliance
- Invoice Processing
- ICD-10 Coding
- Payments Posting
- Insurance Authorizations
- Customer Service
- Medical Billing
- Critical Thinking
Timeline
Accounts Receivable Team Lead
Emergicon
10.2023 - Current
Medical Billing Specialist
Pecan Tree Pediatrics
09.2021 - 10.2023
Medical Front Office Receptionist
ENT Clinics Of San Antonio
01.2020 - 08.2020
Physician Office Representative
Baylor Scott And White Primary Care
09.2018 - 05.2019
Lifeguard
JER Chilton YMCA
05.2014 - 10.2017
Bachelor of Science - Accounting And Business Management
Western Governors University
High School Diploma -
Texas Virtual Academy
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