Giana Stra
Tucson,AZ
Summary
Dynamic Accounts Receivable Team Lead driving process improvements and effective dispute resolution. Expertise in cross-functional collaboration and mentoring junior staff to enhance billing accuracy and collections efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Accounts Receivable Team Lead
Cyracom International
Tucson, AZ
05.2022 - Current
- Led accounts receivable team to ensure timely collection of outstanding invoices.
- Implemented process improvements to enhance accuracy of billing and collections.
- Mentored junior staff on best practices for managing customer accounts and disputes.
- Analyzed financial reports to identify trends in receivables and cash flow management.
- Developed training materials for onboarding new team members in accounts receivable procedures.
- Collaborated with cross-functional teams to resolve complex billing issues efficiently.
- Utilized ERP systems to streamline invoicing processes and maintain accurate account records.
- Developed a comprehensive aging report utilized by management to make informed decisions regarding collections efforts and resource allocation.
- Optimized cash application process by reconciling customer payments with invoices more efficiently, reducing unallocated cash balances significantly.
- Accelerated month-end closing process by ensuring accurate reconciliation of account balances and timely preparation of financial reports.
- Assisted management in forecasting cash inflows by providing accurate analysis of accounts receivable data and trends on a regular basis.
- Collaborated with cross-functional teams to address any discrepancies in invoicing or payment terms, leading to improved interdepartmental communication.
- Ensured compliance with internal controls, regulatory requirements, and company policies through regular audits and reviews of AR processes.
- Reduced outstanding balances for faster revenue generation by diligently monitoring aged accounts and promptly resolving disputes.
- Attained high accuracy levels consistently while processing large volumes of transactions daily, maintaining integrity of financial records at all times.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
Bank Teller Supervisor
Tucson Old Pueblo Credit Union
Tucson, AZ
08.2014 - 03.2022
- Supervised teller operations, ensuring compliance with policies and procedures.
- Trained and mentored new staff on customer service standards and financial products.
- Conducted performance evaluations, providing constructive feedback to enhance team productivity.
- Implemented process improvements that streamlined transaction workflows and reduced errors.
- Resolved complex customer inquiries, fostering strong relationships and loyalty within the community.
- Analyzed daily transaction reports to identify trends and optimize branch performance metrics.
- Collaborated with management to develop training materials that enhanced staff knowledge and efficiency.
- Increased overall efficiency by implementing new procedures for cash handling, balancing, and discrepancy resolution.
- Strengthened internal controls through diligent adherence to audit requirements, leading to consistently satisfactory audit results for the branch.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
Education
High School Diploma -
Tucson High Magnet School
Tucson, AZ05-2013
Skills
- Microsoft Excel
- Invoice processing
- SAP experience
- Financial records and reporting
- Collections
- Data inputting
- Accurate payment posting
- Account reconciliation
- Investigative research
- General ledger
- Month-end closing procedures
- Dispute resolution
- Invoicing proficiency
- Aging reports analysis
- Invoice preparation
- Information gathering and analysis
- Statement preparation
- Cross-functional team collaboration
- Finance
- Research and due diligence
- Data entry and management
- Organization skills
- Time management
- Problem-solving
- Audit procedures
Certification
Arizona State Notary
Timeline
Accounts Receivable Team Lead
Cyracom International
05.2022 - Current
Bank Teller Supervisor
Tucson Old Pueblo Credit Union
08.2014 - 03.2022
High School Diploma -
Tucson High Magnet School