Marissa Juarez

I was given the opportunity to work and train in the accounting department. My job was to match address and prices to the purchase orders issued then create an invoice for each complete job/service. Every Wednesday of the week, I would prepare and mail invoices to customers, processed payments and documented account updates. I would follow up overdue payments and monitored accounts to establish good cash flow. I would take payments over the phone or via email. After 2 years, I was promoted to Team Lead and would assist my coworkers in any help they needed. Working in this department has taught me many skills and helped me learn a lot in the accounting world.

My duty as a scanner was to greet customers entering the store and responded promptly to customer needs. I always liked to start conversations with my customers and talk to them in a kindly matter. When we had no customers in our line, we were to restock and organize merchandise in front lanes. Responded promptly to requests for assistance, spills and customer inquiries.

Working here has taught me to learn great customer service.

I worked at express for a short period of time and learned to assist customers to complete purchases, locate items, and join reward programs. My job was to walk around the sales floor asking if the customers needed assistance finding a size or certain color in what they were interested in. I would greet the customers when they would step through the doors and thank them when they would go out the doors. I always made sure the clothes were nicely folded and were in the right place. I managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.