Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Courtney Wade

Courtney Wade

Summary

Compassionate and focused Certified Pharmacy Technician with a gentle touch and caring attitude. Dedicated to treating patients with empathy and respect. Proficient in inventory management, collaborative team player with excellent clinical and customer service skills. Available for 40+ hours per week, including weekends and evenings.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Care Team Member

Mosaic Pharmacy Service
11.2024 - Current
  • Collaborate with pharmacists, nurses, and healthcare providers to streamline medication access and resolve patient concerns
  • Coordinate prescription refills, prior authorizations, and medication synchronization to reduce therapy interruptions
  • Conduct outbound calls to follow up on patient satisfaction, medication side effects, and adherence barriers
  • Use internal systems to maintain accurate patient records, notes, and clinical notes
  • Participate in case reviews, clinical rounds, and care coordination meetings to support holistic treatment plans
  • Manage administrative workflows including document processing, faxing, data entry, and insurance verification
  • Deliver patient-centered pharmacy support in a clinical, team-oriented environment
  • Communicate with healthcare professionals to ensure medication accuracy and compliance
  • Support coordination of care through documentation, medication monitoring, and patient follow-ups
  • Contribute to the overall mission of improving patient outcomes and satisfaction

Certified Pharmacy Technician

CVS Pharmacy
11.2021 - Current
  • Maintain workflow accuracy while handling high prescription volumes
  • Comply with HIPAA regulations and federal/state pharmacy laws
  • Utilize pharmacy systems for medication entry, labeling, and dispensing
  • Deliver exceptional customer service in fast-paced, high-demand situations
  • Maintained up-to-date CPR and immunization certification, with consistent compliance training.
  • Administered vaccines including influenza, COVID-19, shingles, and Tdap to patients of various ages.
  • Managed pharmacy inventory with accuracy and efficiency, reducing overstock and out-of-stock incidents.
  • Conducted weekly medication and supply audits to maintain compliance with CVS protocols and state regulations.
  • Trained new team members on proper inventory handling, expiration tracking, and controlled substance documentation.
  • Maintained clean, organized stock areas while adhering to all safety and storage guidelines.

Pharmacy Technician

Harris Teeter Pharmacy
06.2020 - 11.2021
  • Prepared prescriptions and communicated with physicians and insurers
  • Resolved billing/system issues and maintained pharmacy inventory
  • Ensured FDA compliance and accurate dosage calculations
  • Oversaw inventory control processes, including ordering, stocking, and auditing medications and supplies, to ensure optimal stock levels and reduce waste.
  • Provided exceptional customer service by addressing patient inquiries, resolving issues promptly, and ensuring a welcoming pharmacy environment.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Barista & Café Server

Starbucks
09.2019 - 01.2020
  • Managed multitasking in a fast-paced café to meet customer needs
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Education

High School -

Liberty High School
Bealeton, VA
12.2018

No Degree - Trained in Pharmacology To Become Certified

Pharmacy Technician University
Warrenton, VA
12.2020

Skills

  • HIPAA Certified Knowledge of Pharmacy & Medical Terminology
  • Medication Inventory Management
  • Organized, Reliable, and Dedicated
  • Conflict Resolution & Problem Solving
  • Prescription Label Preparation
  • Strong Computer Literacy
  • State and Federal Law Compliance
  • Positive Relationship Management with Customers and Third Parties
  • Multitasking and organization
  • Compassion and empathy
  • Strong ethics
  • First aid and safety
  • Flexible schedule and availability
  • Documentation
  • Conflict resolution
  • Medication management
  • Incident reporting

Accomplishments

  • Supervised team of up to 4 staff members.
  • Facilitated the implementation of a new drug inventory system.
  • Increased customer retention by delivering top-notch customer service from prescription drop-off to pick-up.
  • Processed and filled over 400 prescriptions per day.
  • Trained a numerous amount of new pharmacy technicians on pharmacy policies, procedures and best practices.
  • Chairman of Mosaic Helping Hands Volunteer comity

Certification

ExCPT Certification - National Healthcareer Association (Certified: Jan 2021-Current)


CPR Certified - Immunization Certified (2024-Current)


Immunization Certified (2024-Current)

Timeline

Care Team Member

Mosaic Pharmacy Service
11.2024 - Current

Certified Pharmacy Technician

CVS Pharmacy
11.2021 - Current

Pharmacy Technician

Harris Teeter Pharmacy
06.2020 - 11.2021

Barista & Café Server

Starbucks
09.2019 - 01.2020

High School -

Liberty High School

No Degree - Trained in Pharmacology To Become Certified

Pharmacy Technician University

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