Courtney Walcott
Euclid,OH
Summary
Proven track record in enhancing customer satisfaction and optimizing operational efficiency, notably at Cleveland Vehicle Detention Center. Excelled in vehicle inspection and demonstrated exceptional multitasking abilities. Renowned for reliable punctuality and effective problem-solving skills, ensuring safety and streamlined processes without compromising attention to detail.
Overview
16
16
years of professional experience
Work History
Customer Service /Car Lot Attendant
Cleveland Vehicle Detention Center
05.2011 - Current
- Improved customer satisfaction by efficiently organizing and maintaining vehicle for insurance claims adjusters.
- Optimized space utilization within the car lot by strategically relocating vehicles based on size, model, and demand trends.
- Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, and customer inquiries.
- Directed patrons to designated parking spaces.
- Assisted with traffic flow during peak hours, ensuring smooth entry and exit for all patrons.
- Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
- Parked and retrieved cars according to customer needs.
- Promoted safety with regular inspections of car lot for hazards, addressing any issues in a timely manner.
- Answered general questions about parking fees, facilities, and directions.
Professional Driver
CTS
04.2009 - 11.2010
- Improved customer satisfaction by providing timely and efficient transportation services.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Safely navigated high-traffic areas, as well as adverse weather conditions, ensuring timely arrivals and minimal delays for passengers.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Kept completely clean driving record with no reportable incidents.
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Education
GED -
Max S. Hayes
Cleveland, NC09-1999
Skills
- Vehicle inspection
- Damage assessment
- Security awareness
- Basic mechanics
- Safe driving
- Reliable and punctual
- Effective problem solving
- Incident reporting
- Teamwork
- Attention to detail
- Multitasking
Timeline
Customer Service /Car Lot Attendant
Cleveland Vehicle Detention Center
05.2011 - Current
Professional Driver
CTS
04.2009 - 11.2010
GED -
Max S. Hayes
Similar Profiles
MARCY DAVISMARCY DAVIS
Detenion Officer at Cleveland County Detention CenterDetenion Officer at Cleveland County Detention Center
JASA YAGOMATEJASA YAGOMATE
DETENTION YOUTH WORKER at CLEVELAND YOUTH DETENTION CENTREDETENTION YOUTH WORKER at CLEVELAND YOUTH DETENTION CENTRE
ANDREW LUPERCIOANDREW LUPERCIO
Correctional Officer / Senior Correctional Officer (Sergeant) at Leavenworth Detention Center, Saguaro Correctional Center, & La Palma Correctional CenterCorrectional Officer / Senior Correctional Officer (Sergeant) at Leavenworth Detention Center, Saguaro Correctional Center, & La Palma Correctional Center