Work Preference
Summary
Overview
Work History
Education
Skills
Certification
ADDITIONAL STRENGTHS
Timeline
Generic
Open To Work

Courtney Wall

Delray Beach,FL

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Onsite Clinics/Research SpecialistRegional Marketing ManagerBusiness Development & Marketing ManagerPatient Services & Operations ManagerMedical Assistant

Work Type

Full Time

Location Preference

RemoteOn-Site
Location: Delray Beach, FL, USBoca Raton, FLBoynton Beach, FLWest Palm Beach, FL
Open to relocation: Yes

Salary Range

$75000/yr - $200000/yr

Important To Me

Career advancementWork-life balancePaid time off

Summary

Results-driven healthcare operations and practice management professional with progressive leadership experience across patient services, operations, and business development. Proven ability to optimize workflows, improve patient experience, drive growth, and lead teams in fast-paced, high-volume medical practices. Seeking to leverage operational expertise in a healthcare management role.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Onsite Clinics/Research Specialist

Schweiger Dermatology Group
Boca Raton, FL
09.2025 - Current
  • Developed and implemented process improvements to enhance operational efficiency.
  • Worked directly with the general managers and regional managers on operational efficiency, more in a assistant general manager position
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Led quality assurance efforts, maintaining high standards for all products and services.

Regional Marketing Manager

Schweiger Dermatology Group
Boca Raton, FL
10.2024 - 09.2025
  • Collaborated with cross-functional teams to align marketing initiatives with business objectives and operational goals.
  • Managed vendor relationships and negotiated contracts for promotional materials, optimizing budget allocation efficiency.
  • Coordinated community outreach programs to strengthen local partnerships and enhance brand reputation within target demographics.
  • Enhanced customer engagement through targeted social media campaigns and community events.
  • Developed strategic and tactical marketing plans for region.

Business Development & Marketing Manager

Clearlyderm Dermatology
Boca Raton, FL
10.2023 - 10.2024
  • Led market research and competitive analysis to identify growth opportunities across South Florida markets.
  • Developed and executed business development and marketing strategies that increased patient volume and brand visibility.
  • Built and managed referral partnerships with physicians, clinics, and hospitals.
  • Directed multi-channel marketing campaigns (digital, print, social media), ensuring consistent brand messaging and ROI.
  • Ensured HIPAA compliance while strengthening brand reputation through PR, outreach, and patient experience initiatives.
  • Role concluded due to acquisition

Patient Services & Operations Manager

Clearlyderm Dermatology
Boca Raton, FL
05.2023 - 11.2023
  • Oversaw daily operations in the patient services department to ensure seamless patient flow and service delivery.
  • Monitored performance metrics to identify areas for operational enhancement.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.

Medical Assistant

Clearlyderm Dermatology
Boca Raton, FL
01.2022 - 06.2023
  • Assisted physicians with patient examinations and procedures, ensuring adherence to safety protocols.
  • Educated patients on skincare regimens and treatment plans, enhancing patient satisfaction and compliance.
  • Trained new staff on clinical protocols, fostering team cohesion and performance.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.

Health Unit Coordinator / Certified Nursing Assistant

Boca Raton Regional Hospital
Boca Raton, FL
01.2019 - 02.2022
  • Managed daily operations of the nursing station, ensuring efficient workflow and communication between departments.
  • Admitted and discharged patients, maintaining organized records and charts.
  • Provided administrative support to nursing staff, including filing, faxing, and photocopying.
  • Answered and routed incoming calls to appropriate departments or staff members.
  • Maintained unit supplies and equipment, ensuring readiness for patient care needs.

Patient Service Representative

Clearlyderm Dermatology
Boca Raton, FL
02.2021 - 01.2022
  • Coordinated patient appointments and managed scheduling software to optimize clinic workflow.
  • Provided exceptional customer service, addressing patient inquiries and resolving issues efficiently.
  • Collaborated with healthcare professionals to streamline patient intake processes and improve communication.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.

Education

Master of Health Administration - MHA

Florida Atlantic University
Boca Raton, FL
12-2023

Bachelor of Health Sciences - Pre-Clinical

University of Central Florida
12-2017

Skills

  • Practice Operations
  • Patient Experience
  • Staff Leadership & Training
  • Scheduling & Workflow Optimization
  • Revenue Growth
  • Business Development
  • Marketing Strategy
  • Compliance (HIPAA)
  • Physician Relations
  • Process Improvement
  • EHR Management
  • Staffing
  • Performance Metrics

Certification

  • Six Sigma Certification (2023)
  • Certified Nursing Assistant (2018)
  • Basic Life Support (BLS)

ADDITIONAL STRENGTHS

  • Proven internal growth from entry-level patient services to management leadership
  • Strong physician and executive communication skills
  • Data-driven decision-making and continuous process improvement mindset

Timeline

Onsite Clinics/Research Specialist

Schweiger Dermatology Group
09.2025 - Current

Regional Marketing Manager

Schweiger Dermatology Group
10.2024 - 09.2025

Business Development & Marketing Manager

Clearlyderm Dermatology
10.2023 - 10.2024

Patient Services & Operations Manager

Clearlyderm Dermatology
05.2023 - 11.2023

Medical Assistant

Clearlyderm Dermatology
01.2022 - 06.2023

Patient Service Representative

Clearlyderm Dermatology
02.2021 - 01.2022

Health Unit Coordinator / Certified Nursing Assistant

Boca Raton Regional Hospital
01.2019 - 02.2022

Bachelor of Health Sciences - Pre-Clinical

University of Central Florida

Master of Health Administration - MHA

Florida Atlantic University

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