Courtney Wallace

Ripon,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals

Overview

years of professional experience

Work History

Social Media Manager

Mavericks Pizza

01.2022 - Current

Increased customer engagement through social media.
Managed multiple social media platforms, ensuring a consistent brand voice and message.
Boosted engagement rates with the creation of compelling and visually appealing content.
Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.

Lead Customer Service Specialist

Fitness 19

05.2021 - 05.2022

Leveraged expert product knowledge to guide customers through purchasing decisions, promoting upsells where appropriate.
Enhanced customer satisfaction by resolving complex issues and providing effective solutions.
Created a positive work environment that encouraged open dialogue between team members resulting in higher job satisfaction rates.
Maintained up-to-date knowledge of industry trends and competitive landscape to better serve customers'' needs.
Addressed various internal and external customer questions and concerns regarding shipments, billing, status, services, carriers and fitness needs.
Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
Responded to customer calls and emails to answer questions about products and services.

Floor Staff Member

Savers Thrift Store

05.2020 - 04.2021

Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
Handled cash transactions efficiently while adhering to company policies for secure financial management.

Education

No Degree - Communications

Modesto Junior College

Modesto, CA

High School Diploma -

California High School

San Ramon, CA

06.2021

Skills

Social Media Management
Photo and Video Editing
Teamwork and Collaboration

Content Creation
Positive Attitude

Timeline