Dynamic and compassionate professional with a proven track record at Recovery Link Inc, excelling in motivational interviewing and crisis resolution. Adept at fostering supportive environments, I enhance team collaboration and participant engagement, driving successful outcomes in recovery and wellness initiatives. Committed to delivering exceptional service while maintaining confidentiality and compliance.
Overview
4
4
years of professional experience
5
5
Certification
Work History
Dietary Aide
SIERRA TUCSON, LLC Rehabilitation Center
Tucson, USA
04.2024 - Current
Aligned meal preparation and service with dietary guidelines, upholding nutritional standards.
Supervised food temperatures during storage and service for compliance with safety regulations.
Preserved cleanliness in tables, floors, prep areas while organizing kitchen-dining spaces.
Secured patient information confidentiality through strict HIPAA regulation adherence.
Boosted team efficiency by aiding colleagues in dishwashing and supply restocking during busy moments.
Administered resident meal service per established schedule and dietary procedures.
Participated in continuous training for up-to-date knowledge on nutrition support services.
Improved team morale by nurturing collaborative work settings, leading to higher productivity.
Admissions/Case Management, Certified RSPS
Recovery Link Inc
Austin, USA
04.2024 - 01.2025
Responded to warm line and crisis calls, educating callers on Peer Support services.
Conducted intake documentation and interviews, establishing accounts for participants.
Utilized motivational interviewing techniques to identify participant goals and suggest pathways for achievement.
Executed weekly or biweekly check-ins via video or phone calls to monitor progress.
Provided ongoing support to participants as new challenges emerged.
Shared relevant resources with participants while maintaining weekly communication with supervisors on progress.
Fostered a supportive environment through attentive listening and tailored assistance for each participant.
Client Supervisor/House Manager
Recovery Centered Living
Austin, USA
09.2023 - 09.2024
Ensured client participation in recovery meetings through direct supervision.
Facilitated access to job acquisition resources and financial support services.
Oversaw inventory management of cleaning supplies and community food items, adjusting orders monthly.
Interviewed potential residents and developed payment plans for those in arrears.
Administered weekly urine analysis testing to monitor compliance effectively.
Peer Mentor/Manager, Resident Food Program
Serenity Star Recovery
Smithville, USA
09.2021 - 07.2023
Directed resident food program, focusing on meal preparation and storage efficiency.
Provided mentorship in trauma recovery and 12-step initiatives.
Supported five to seven residents concurrently as confidant and adviser.
Freelance Graphic (print & logo) Design
C Watson Design
Dallas/Houston/Austin, USA
05.2006 - 10.2018
Performed day-to-day responsibilities with precision and efficiency.
Enhanced customer satisfaction by resolving issues with expertise and friendliness.
Organized and prioritized tasks to meet service objectives efficiently.
Promptly identified customer needs to provide timely assistance.
Provided exceptional service in both face-to-face and phone communications.
Addressed customer questions and requests to boost satisfaction levels.
Utilized strong interpersonal skills to engage customers effectively.
Project Manager, VP of Operations
GT Customizing Company
Murphy, USA
09.2003 - 03.2005
Defined project scopes and objectives, ensuring alignment with stakeholder expectations.
Optimized resource allocation to enhance team performance across initiatives.