Courtney Weed
Houma,LA
Summary
A highly competent and dependable self-starter with broad knowledge of business operations and successful experience in customer service and management. Able to work in a fast paced organization. Excellent communication skills, Can work effectively with all levels of management and personnel. Professional in attitude and very organized. Willing to work hard to achieve objectives. To secure a position for advancement based on skills and performance with an ability to learn and grow with a company for further self-development and career opportunity.
Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Overview
15
15
years of professional experience
Work History
Interim Branch Manager
World Finance
10.2024 - Current
- Maintained friendly and professional customer interactions.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Submitted loan applications to underwriter for verification and recommendation.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Boosted branch revenue by strategically analyzing market trends and aligning financial products to customer needs.
- Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Trained new employee to able her full knowledge in daily operations of office.
- Customer service, licensed loan officer, certified tax preparer, Interim Manager, when assigned, Insurance claims processing to Fortegra Insurance Company, Collections, data entry on accounts, bankruptcy processing through email to bankruptcy department, assigned duties
Interim Branch Manager
World Finance
07.2024 - 10.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Examined customer loan applications for loan approvals and denials.
- Consulted customers to boost product sales and services.
- Submitted loan applications to underwriter for verification and recommendation.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Customer service, licensed loan officer, certified tax preparer, Interim Manager, when assigned, Insurance claims processing to Fortegra Insurance Company, Collections, data entry on accounts, bankruptcy processing through email to bankruptcy department, assigned duties
Interim Branch Manager
World Finance
10.2023 - 12.2023
- Customer service, licensed loan officer, certified tax preparer, Interim Manager, when assigned, Insurance claims processing to Fortegra Insurance Company, Collections, data entry on accounts, bankruptcy processing through email to bankruptcy department, assigned duties
- Trained new employee to able full knowledge in daily operations of office.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Complied with regulatory guidelines and requirements.
- Consulted customers to boost product sales and services.
- Examined customer loan applications for loan approvals and denials.
- Submitted loan applications to underwriter for verification and recommendation.
Financial Services Representative
World Finance Corporation
02.2019 - 10.2023
- Customer service, licensed loan officer, certified tax preparer, Interim Manager, when assigned, Insurance claims processing to Fortegra Insurance Company, Collections, data entry on accounts, bankruptcy processing through email to bankruptcy department, assigned duties
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Assessed credit applications accurately by analyzing applicants'' financial history, income stability, and repayment capability.
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Interim Branch Managing when Branch Manager is out.
Account Manager
1st Heritage Credit
10.2017 - 02.2019
- Greeted customers and assisted with customer service needs, collected payments, ran collection calls, entered data, processed monthly extensions, maintained job duties such as customer monthly extensions, processed bankruptcy accounts, processed and submitted applications, verified, processed, and scanned loan documents into company branch scans daily, submitted nightly deposit by scanning into system
Temporary Employee
Advantage Resource Staffing Agency
03.2015 - 03.2018
- Company Overview: Staffing agency with job opportunities through available-to-work status
- 1st Heritage Credit (temp worker with option to hire)
- Civic center (ticket master, concessions, event greeter)
- Bon Terre Village I and II apartment secretary
- Staffing agency with job opportunities through available-to-work status
Center Manager
Check Into Cash, Inc.
10.2013 - 03.2015
- Operated office daily
- Assisted customers with Customer Service needs, Collected Payments, Collections, and assisted with Payday Advances, Title Loans, Check Cashing, Western Union Transfers, and Money Order Services; ran store and its upkeep marketed and advertised
Helper/Designer
Angelina Rose Floral Creations
01.2011 - 04.2013
- Received phone orders, wired out orders, assisted with flower arrangements, filled orders, sales, customer service, deliveries, upkeep of store, cared for flowers and plants
CSR/ Sales Manager
Aaron Rents, Inc.
12.2009 - 10.2010
- Serviced customer’s needs, maintained warehouse, maintained presentation of showroom floor, performed monthly inventory, assisted with collections, marketed, managed delivery operations, sold furniture and appliances
Education
AAS - Accounting
L.E. Fletcher
Schriever, Louisiana05.2026
AAS - Business Office Systems
L.E. Fletcher
Schriever, Louisiana05.2024
High School Diploma -
Ellender Memorial High School
Houma, Louisiana01.2002
Skills
- Computer/ Business Computer Applications I and II
- Computers and office equipment
- Customer Service
- Microsoft 360 applications
- Sales, Marketing, and Advertising
- Tax Preparation
- Branch operations management
References
- Melanie Braud, Assistant Director/Teacher, Giggles and Grin Daycare, (985) 860-9229, Personal
- Corey Authement, Purchasing Agent/Warehouse Manager, Elevating Boats Inc., (985) 232-7496, Personal
- Keith Percle, Communications, Cantium, Inc., (985) 232-0279, Personal
- Jeanni Roger, Complex Claims Specialist, Revecore (985) 278-0471, Professional
Timeline
Interim Branch Manager
World Finance
10.2024 - Current
Interim Branch Manager
World Finance
07.2024 - 10.2024
Interim Branch Manager
World Finance
10.2023 - 12.2023
Financial Services Representative
World Finance Corporation
02.2019 - 10.2023
Account Manager
1st Heritage Credit
10.2017 - 02.2019
Temporary Employee
Advantage Resource Staffing Agency
03.2015 - 03.2018
Center Manager
Check Into Cash, Inc.
10.2013 - 03.2015
Helper/Designer
Angelina Rose Floral Creations
01.2011 - 04.2013
CSR/ Sales Manager
Aaron Rents, Inc.
12.2009 - 10.2010
High School Diploma -
Ellender Memorial High School
AAS - Accounting
L.E. Fletcher
AAS - Business Office Systems
L.E. Fletcher
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