Courtney West
Clifton Park
Summary
Results-driven professional with extensive experience in studio management and operational oversight. Known for strategic planning and problem-solving skills, leading teams to enhance performance and achieve operational goals while maintaining high standards of customer service.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Studio Manager
Metabolic
Clifton Park
12.2020 - Current
- Managed daily studio operations and ensured smooth workflow.
- Coordinated scheduling for staff and client appointments efficiently.
- Oversaw inventory management for supplies and equipment in the studio.
- Trained new staff on studio procedures and best practices.
- Developed and implemented standard operating procedures for studio tasks.
- Assisted clients with inquiries and provided exceptional customer service.
- Collaborated with team members to enhance overall studio performance.
- Monitored daily operations within the studio environment.
- Conducted regular meetings with teams to discuss upcoming tasks and deadlines.
- Trained new employees and maintained healthy staff morale through consistent coaching and team building.
- Immediately escalated incidents to remain compliant with company's standard procedures and processes.
- Developed and executed strategic plans to achieve studio's short-term and long-term goals.
- Analyzed studio performance metrics to identify trends, challenges, and opportunities for growth.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Gym Manager
I Love Kickboxing
Clifton Park
01.2017 - 08.2019
- Managed daily operations of kickboxing classes and member services.
- Trained and mentored staff to enhance customer experience and service quality.
- Developed marketing strategies to promote classes and attract new members.
- Oversaw inventory management of fitness equipment and merchandise supplies.
- Conducted performance evaluations to improve team effectiveness and engagement.
Visual Merchandiser
GAP
colonie
2015 - 2017
- Designed engaging visual displays to enhance product presentation and customer experience.
- Created window and in-store displays to promote new product launches.
- Collaborated with store team to execute seasonal merchandising strategies and promotions.
- Executed merchandising and floor moves based on seasonal changes, business needs and trends.
- Assisted in planning layout changes based on sales trends and product launches.
- Organized store layout, fixtures and visual merchandising standards.
- Maintained visual standards by organizing and restocking displays.
- Coordinated with suppliers to source props and materials for dynamic store displays.
- Analyzed customer feedback to adapt visual strategies for improved shopping experiences.
Education
Bachelor of Science - Marketing Management
Siena
Loudonville, NY05-2014
Skills
- Studio operations management
- Inventory control
- Staff training
- Customer service
- Performance analysis
- Marketing strategy
- Team collaboration
- Time management
- Employee coaching
Certification
- NASM CPT- renewed 2026
Timeline
Studio Manager
Metabolic
12.2020 - Current
Gym Manager
I Love Kickboxing
01.2017 - 08.2019
Visual Merchandiser
GAP
2015 - 2017
Bachelor of Science - Marketing Management
Siena