Kat Sharp
Saratoga Springs,UT
Summary
Dedicated customer service representative with extensive experience in the industry and a strong track record of enhancing customer satisfaction. Known for building rapport with clients and fostering positive relationships, contributing to team success. Demonstrates an upbeat attitude, effective communication skills, and a results-driven approach to cultivating partnerships and driving business growth.
Overview
17
17
years of professional experience
Work History
Studio Manager
Paint Fusion PC
Park City, UT
08.2008 - 03.2019
- Enhanced customer experience through prompt service, problem resolution, and feedback collection.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Led recruitment, training, and development of studio staff to build a high-performing team.
- Utilized various software and tools to streamline processes and optimize performance.
Production Supervisor
Baer Bronze
Springville, UT
04.2002 - 01.2003
- Developed and implemented significant process improvements to enhance department quality and throughput.
- Supported safety programs to reduce and eliminate employee injuries.
- Coordinated resources across multiple teams and projects as needed.
- Conferred with management and subordinates to resolve problems or complaints.
Education
Bachelor of Arts - Behavioral Sciences
Utah Valley University
Orem, UT06-2008
Master of Science - Forensic Psychology
Argosy University
Draper, UTSkills
- Studio Operations Management
- Workflow Enhancement
- Team Development
- Personnel Oversight
- Risk management
- Training and mentoring
- Process Improvement
- Project scheduling
Affiliations
- SHRM Member
References
References available upon request.
Timeline
Studio Manager
Paint Fusion PC
08.2008 - 03.2019
Production Supervisor
Baer Bronze
04.2002 - 01.2003
Bachelor of Arts - Behavioral Sciences
Utah Valley University
Master of Science - Forensic Psychology
Argosy University
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