Courtney Whitehead
El Reno,Oklahoma
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Paraprofessional
Mustang Public Schools
09.2023 - Current
- Supported classroom instruction by implementing individualized education plans for diverse learners.
- Collaborated with teachers to develop and adapt instructional materials to enhance student engagement.
- Assisted in managing classroom behavior, promoting a positive learning environment for all students.
- Monitored student progress, providing feedback to educators on academic performance and social interactions.
Paraprofessional
El Reno Public Schools
10.2021 - 08.2023
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Helped teacher prepare instructional material and displays.
- Supervised students on field trips for safety and proper behavior in public settings.
- Graded and provided feedback on assignments.
- Developed and implemented strategies to improve student engagement.
- Assisted with school field trips and special events by collecting permission slips and payments.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Collaborated with parents and guardians to increase support and provide best learning environment.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Reported on student progress, behavior, and social skills to parents.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
Teacher's Assistant
El Reno Public Schools
08.2018 - 05.2023
- Supported classroom activities, tutoring, and reviewing work.
- Organized and led practice, research and lab assignments.
- Supported planning and preparation for culturally-diverse class sessions.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Supported student learning objectives through personalized and small group assistance.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Presented wide range of information to students using hands-on instructional techniques for effective comprehension.
- Supervised residential and day treatment children during class and on field trips.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Completed daily reports on attendance and disciplinary performance.
- Maintained safety and security by overseeing students in recess environments.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Worked with lead teacher to monitor class schedule and take attendance.
- Handed out classroom materials, like pencils, paper, and crayons.
Behavioral Paraprofessional
El Reno Public School
08.2017 - 05.2023
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Identified issues, analyzed information and provided solutions to problems.
Server/Customer Service Cashier
Lucky Star Casino
07.2015 - 08.2017
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed table assignments and coordinated guest seating to optimize flow.
- Assisted in training new servers on menu items and service standards.
- Resolved customer complaints efficiently, ensuring satisfaction and repeat business.
- Maintained cleanliness and organization of dining area throughout shifts.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Medical Office Assistant
Mercy Hospital El Reno
09.2010 - 07.2015
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Assisted in maintaining accurate medical records and documentation for compliance and quality control.
- Facilitated communication between patients and healthcare providers, enhancing overall patient experience.
- Streamlined office operations by implementing electronic health record systems for improved data management.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Used EMR to schedule appointments for doctor visits and procedures.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
Education
GED - General Studies
Oklahoma Board of Education
Oklahoma City, OK04.2009
Skills
- Behavior Modeling
- Behavioral Intervention Plans (BIP)
- Autism and Spectrum Disorders
- Microsoft Office
Certification
CPR and First Aid
Paraprofessional Certification
Timeline
Paraprofessional
Mustang Public Schools
09.2023 - Current
Paraprofessional
El Reno Public Schools
10.2021 - 08.2023
Teacher's Assistant
El Reno Public Schools
08.2018 - 05.2023
Behavioral Paraprofessional
El Reno Public School
08.2017 - 05.2023
Server/Customer Service Cashier
Lucky Star Casino
07.2015 - 08.2017
Medical Office Assistant
Mercy Hospital El Reno
09.2010 - 07.2015
GED - General Studies
Oklahoma Board of Education