- I participate in a variety of outdoor recreational activities
- Yoga
- Music
- Hiking
- Playing Sports
- Reading
- Swimming
- I enjoy cooking for friends and family gatherings
- Volunteering with youth sports programs as a [role]
- Kayaking
- Horseback Riding
- Dancing
- Backpacking and Hiking
- Knitting and Crocheting
- Gardening
- Drawing and Painting
Courtney Whitfield
Wyanet,IL
Summary
Adept at patient care and clinical documentation, I leveraged my skills in HIPAA compliance and team collaboration to enhance patient experiences at Illinois Urologic Health Surgeons. My dedication to continuous professional development and quality care significantly reduced health complications, showcasing my ability to meet employer needs with precision and empathy.
Developed skills in fast-paced healthcare environment, focusing on patient care and administrative tasks. Demonstrated ability to manage patient records and assist with medical procedures. Seeking to apply these transferrable skills in new field, leveraging experience in high-stress settings.
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Punctual and compassionate, always ensuring patient comfort and care. Well-versed in medical terminology and procedures, proficient in administering medications and recording vital signs. Committed to improving patient outcomes through efficient support and attention to detail.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Illinois Urologic Health Surgeons
01.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed other medical offices
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Prepared lab specimens for diagnostic evaluation.
Personal Assistant
Department of Rehabilitation Services
04.2019 - Current
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Provided assistance with medication management.
- Preserved patient safety by following safety protocols.
- Encouraged clients to take part in activities tailored to individual needs.
- Assisted with clients or patients with daily activities by helping with bathing, grooming, dressing and meal preparation.
- Helped clients to maintain independence and quality of life.
- Coordinated appointments with medical professionals.
Certified Nursing Assistant
Illinois Valley Community Hospital
10.2018 - 04.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Built rapport with patients and families, providing emotional support during difficult times.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
Certified Nursing Assistant
Liberty Village
06.2016 - 07.2018
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
CNC Machine Operator
L.W. Schneider Inc.
07.2016 - 06.2018
- Properly loaded and unloaded materials in and out of machines.
- Performed daily cleaning to keep machines in good working condition and prolong equipment lifespan.
- Inspected finished parts by checking for defects to meet quality standards.
- Increased product quality by adhering to strict tolerances and carefully monitoring machining processes.
- Moved finished work to correct staging area for disposition.
- Improved workplace safety, conducting regular inspections and promptly addressing any hazards or mechanical issues.
- Demonstrated adaptability by quickly learning new software programs for advanced CNC machine operation.
- Increased machine utilization rates, meticulously scheduling jobs based on complexity and delivery requirements.
Department Manager
Sullivans Foods
05.2014 - 02.2016
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Increased customer satisfaction with proactive issue resolution strategies.
- Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.
- Negotiated with suppliers to secure cost-effective purchasing agreements, impacting bottom line positively.
Certified Nursing Assistant
Heartland Health
08.2010 - 04.2013
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
- Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
- Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
Assistant Manager
Road Ranger
02.2006 - 07.2009
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Dietary Aide
Perry Memorial
06.2004 - 05.2006
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Discarded outdated food products and maintained waste disposal procedures.
Education
No Degree - Certified Medical Assistant
Illinois Valley Community College
Oglesby, IL12-2022
No Degree - Certified Nursing Assistant
Illinois Valley Community College
Oglesby, IL05-2009
High School Diploma -
Princeton High School
Princeton, IL01-2007
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Patient care
- Clinical documentation
- Electronic health records
- Vital sign monitoring
- Sterilization techniques
- Patient documentation
- Wound care
- Patient assessments
- Inventory and supply management
- Problem-solving
- Time management
- Team collaboration
- Verbal and written communication
- Patient education
- Safety compliance
- Phlebotomy techniques
- Infection control
- Physical stamina
- Telephone etiquette
- Blood pressure measurement
- Injection administration
- Treatment setup
- Workflow organization
- Sample collection procedures
- HIPAA protocols
- Healthcare procedures
- Vital signs monitoring
- Direct patient care
- Maintaining confidentiality
- Customer service
- Phlebotomy
- Electronic medical records
- Medical terminology knowledge
- Reliable team player
- Immunization administration
- EMR / EHR
- CPR
- First aid
- Reliable transportation
- Patient oral care
Certification
- AAMA Certified Infection Control Certificate- American Association of Medical Assistants.
- Basic Life Support (BLS) - American Heart Association.
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
- [State] Driver's License
- Certified Medical Assistant (CMA)
- Certified Nursing Assistant (CNA)
Interests
Timeline
Certified Medical Assistant
Illinois Urologic Health Surgeons
01.2023 - Current
Personal Assistant
Department of Rehabilitation Services
04.2019 - Current
Certified Nursing Assistant
Illinois Valley Community Hospital
10.2018 - 04.2019
CNC Machine Operator
L.W. Schneider Inc.
07.2016 - 06.2018
Certified Nursing Assistant
Liberty Village
06.2016 - 07.2018
Department Manager
Sullivans Foods
05.2014 - 02.2016
Certified Nursing Assistant
Heartland Health
08.2010 - 04.2013
Assistant Manager
Road Ranger
02.2006 - 07.2009
Dietary Aide
Perry Memorial
06.2004 - 05.2006
No Degree - Certified Medical Assistant
Illinois Valley Community College
No Degree - Certified Nursing Assistant
Illinois Valley Community College
High School Diploma -
Princeton High School
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