Courtney Wieberg
Martinsburg
Summary
Dynamic manager with a proven track record at Mancave Men’s Salon, excelling in team leadership and customer service. Enhanced customer satisfaction through effective conflict resolution and strategic planning. Skilled in staff training and development, fostering a motivated team that consistently achieved high-quality service delivery.
Overview
8
8
years of professional experience
Work History
Manager/ Barber
Mancave Men’s Salon
03.2017 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
Education
High School Diploma -
Community R6
Laddonia Mo05.2016
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Goal setting
- Strategic planning
- Conflict resolution
- Marketing
- Coaching and mentoring
- Recruiting and interviewing
- Multitasking
- Hiring and training
- Customer relationship management
Timeline
Manager/ Barber
Mancave Men’s Salon
03.2017 - Current
High School Diploma -
Community R6
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