JESSICA LOPEZ
Bridgeport,CT
Summary
Dynamic assistant manager with extensive experience in team leadership and staff training. Proven ability to streamline operations and enhance customer satisfaction through effective conflict resolution and decision-making.
Overview
17
17
years of professional experience
Work History
ASST MANAGER/Master Barber
Sports Clips
Norwalk, CT
08.2016 - Current
- Streamlined daily operations to enhance customer experience and workflow efficiency.
- Mentored team members to improve service quality and employee performance.
- Implemented training programs that increased staff knowledge of products and services.
- Developed promotional strategies driving customer engagement and retention initiatives.
MANAGER /ASST. MANAGER /Master Barber
Supercuts
Westport, CT
12.2008 - 06.2015
- Oversaw daily operations and ensured compliance with company policies and procedures.
- Trained and mentored new staff on customer service standards and operational protocols.
- Implemented strategies to enhance client satisfaction and retention rates.
- Managed inventory levels, reducing waste through effective supply chain management.
- Developed staff schedules to optimize coverage during peak hours and improve service efficiency.
- Analyzed performance metrics to identify areas for operational improvement and staff development.
- Led team meetings to communicate goals, provide feedback, and encourage collaboration among staff members.
- Fostered a positive work environment that promoted teamwork, engagement, and professional growth among employees.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Cosmotology - Cosmotology
BRIO ACADEMY
Fairfield, CT05-2008
High School Diploma -
BRIGGS HIGH SCHOOL
Norwalk, CT06-2000
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
- Sales strategies
- Employee performance evaluations
Languages
English
Timeline
ASST MANAGER/Master Barber
Sports Clips
08.2016 - Current
MANAGER /ASST. MANAGER /Master Barber
Supercuts
12.2008 - 06.2015
Cosmotology - Cosmotology
BRIO ACADEMY
High School Diploma -
BRIGGS HIGH SCHOOL