Courtney Wilkins
Indianapolis,IN
Summary
Dedicated professional with strong teamwork and problem-solving skills, consistently fostering positive relationships. Proven ability to work under pressure and adapt to new situations effectively. Demonstrates leadership qualities and a commitment to serving local communities. Excels in communication and empathy to drive positive outcomes and support the well-being of others.
Overview
2027
2027
years of professional experience
Work History
UPS Driver
UPS
Indianapolis, Indiana
04.2012 - 08.2026
- Delivered packages efficiently while following traffic laws and safety guidelines.
- Delivered packages on-time and resolved customer issues to foster positive service experiences.
- Managed route planning to enhance delivery efficiency and minimize fuel usage.
- Communicated with dispatch to address delays or issues, ensuring smooth delivery operations.
- Conducted pre-trip inspections to ensure vehicle safety and regulatory compliance.
- Conducted inspections of vehicles' condition before and after trips, supplies and equipment before and after trips
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Maintained accurate delivery logs and documentation for each assigned route.
Volunteer
Outreach Indiana
Indianapolis, Indiana
2021 - 2024
- Maintained records of volunteer hours and donations.
- Engaged with participants to provide support and resources effectively.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Offered support and assistance to community members.
- Collaborated with other volunteers to create a positive work environment.
- Collaborated with team members to leverage skills and efforts in achieving organizational goals.
- Assisted staff in streamlining daily operations, ensuring smooth functionality of the organization.
- Completed assigned tasks according to supervisor instructions.
Amazon Associate
Amazon
Indianapolis, Indiana
2013 - 2015
- Assisted with order picking and packing for customer fulfillment.
- Packed boxes for customer orders following company guidelines. and stock using organizational guidelines.
- Operated material handling equipment safely during daily tasks.
- Collaborated with team members to ensure smooth workflow operations.
- Followed safety protocols to maintain a secure work environment.
- Transported freight loads using large vehicles to maintain workflow efficiency., forklifts and pallet jacks to transport multiple freight loads.
Oil Change Technician
Valvoline
Indianapolis, Indiana
2011 - 2013
- Performed oil changes and fluid replacements to enhance vehicle reliability.
- Checked fluid levels, replaced filters, and topped off fluids for optimal performance.
- Inspected vehicles for leaks and maintenance needs, recommending necessary repairs.
- Executed complete vehicle maintenance inspections and ensured fluid levels were adequate.
- Adjusted tire pressure for peak performance while identifying leaks and tire damage.
- Collaborated with team members to optimize service processes and efficiency.
- Communicated service status and estimated completion times to keep customers informed.
- Adhered to safety protocols and environmental policies in waste disposal.
Education
Some College (No Degree) - Social Work
Indiana Wesleyan University
Marion, INSome College (No Degree) - General Studies
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Communication skills
- Issue resolution
- Time management
- Documentation and reporting
- Conflict resolution
- Adaptability and dependability
- Relationship building
- Teamwork and collaboration
- Customer interaction
- Decision-making
- Positive attitude
- Team leadership
- Written communication
- Dependability and punctuality
- Productivity skills
- Analytical skills
- Collaborative teamwork
- Self-motivation
- Active listening
- Effective communication
- Attention to detail
- Interpersonal communication
Timeline
UPS Driver
UPS
04.2012 - 08.2026
Volunteer
Outreach Indiana
2021 - 2024
Amazon Associate
Amazon
2013 - 2015
Oil Change Technician
Valvoline
2011 - 2013
Some College (No Degree) - Social Work
Indiana Wesleyan University
Some College (No Degree) - General Studies
Ivy Tech Community College of Indiana