Courtney Willard
Newark
Summary
Dedicated healthcare professional with a focus on improving patient outcomes through comprehensive health education and mentorship. Skilled in identifying barriers to care and coordinating services, resulting in effective lifestyle changes for patients. Strong communicator and collaborator, fostering teamwork to enhance patient care quality.
Overview
19
19
years of professional experience
Work History
Registered Nurse Case Manager
Somatus
McLean
01.2025 - Current
- Comprehensive health education with an emphasis on kidney disease provided to at risk population
- Assess barriers to care and coordinate services to close gaps
- Coach members to make positive lifestyle changes to slow disease processes
- Coordinated referral process for onboarding new businesses, ensuring seamless integration into services
- Mentored five teammates in operating systems and KRS practices, enhancing team knowledge and retention
- Assist Utilization Management; cross trained to support additional KRS books of Business such as Aspirus, Paramount, and Medica
- Became RenalIQ SME for training our team
- Analyzed DAR reports to identify process improvements and reduce admission rates
- Assisted management with auditing of opportunities of other teammates to enhance knowledge of processes and improve member outcomes
Registered Nurse
Parkside DaVita
Westerville
01.2008 - 01.2025
- Demonstrated expertise in performing hemodialysis procedures in clinical settings.
- Exhibited strong skills in administering peritoneal dialysis treatments effectively.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify condition changes, promptly notifying physicians and initiating appropriate interventions.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Collaborated with interdisciplinary teams to develop and implement comprehensive treatment plans for complex patients with multiple comorbidities.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
Registered Nurse (PRN)
American Renal Associates
Zanesville
01.2017 - 01.2020
- Provided direct patient care while monitoring vital signs and responding to patient needs.
- Coordinated patient care and managed nursing staff as charge nurse.
- Documented patient information in electronic health records to ensure accurate and timely communication among healthcare team.
- Patient assessments
- Proficient in hemodialysis skills
Education
Associate Degree - Nurse
Central Ohio Technical College
Newark, Ohio07-2016
Skills
- Kidney management
- Care coordination
- Health education
- Patient education
- Patient advocacy
- Process optimization
- Critical thinking
- Mentorship
- Collaborative teamwork
- Time management
References
- Maria Salinas, PD Technician, 740-644-4362
- Mary Huggins, Administrative Assistant, 614-204-7099
- Kaleigh Musselman, RN, 740-319-4129
Timeline
Registered Nurse Case Manager
Somatus
01.2025 - Current
Registered Nurse (PRN)
American Renal Associates
01.2017 - 01.2020
Registered Nurse
Parkside DaVita
01.2008 - 01.2025
Associate Degree - Nurse
Central Ohio Technical College