Courtney Williams
Wilmington,NC
Summary
Committed Correctional Officer with a passion for Criminal Justice. Skilled in maintaining order by enforcing rules and regulations in a prison setting. Handles difficult inmates and high-pressure situations with sound judgment and reasoned thinking demonstrated over a 4-year career
Overview
8
8
years of professional experience
Work History
Correctional Officer
Department Of Adult Corrections
09.2019 - Current
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Conducted routine and emergency head counts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Booked new inmates into facility and processed inmates for release.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Made 15 minute rounds at specified intervals and conducted head counts and roll calls.
Residential Counselor
Boys And Girls Home Of North Carolina
08.2017 - 08.2019
- Communicated behavior choices to residents by outlining positive and negative consequences of choices.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Coordinated with other professionals to develop interdisciplinary treatment plans.
Sales Associate Manager
Von Maur
11.2015 - 07.2017
- Conducted performance reviews, handle employee matters relating to job performance, grievances, promotions, transfers and terminations.
- Led staff meetings to discuss customer service and sales goals, operational problems or procedural changes.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Answered questions about store policies and addressed customer concerns.
- Trained and developed new employees for ease of transition into team.
- Exhibited excellent people skills during interaction with employees and customers.
Education
Bachelor of Arts -
Wichita State University
Wichita, KS05.2019
Skills
- Prisoner Transport
- Facility Security
- Operational Reporting
- Project Leadership
- Verbal Communication
- Active Listening
- Customer Service
- Microsoft Word
- Multitasking Abilities
- Teamwork and Collaboration
- Conflict Resolution
- Cultural Awareness
Accomplishments
- Promoted to a Operations Officer after 1.5 years of employment with the Department of Adult Corrections
Timeline
Correctional Officer
Department Of Adult Corrections
09.2019 - Current
Residential Counselor
Boys And Girls Home Of North Carolina
08.2017 - 08.2019
Sales Associate Manager
Von Maur
11.2015 - 07.2017
Bachelor of Arts -
Wichita State University