Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Courtney Williams

Abbeville,AL

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

8
8
years of professional experience

Work History

Production Line Worker

Tyson Foods
, AL
10.2021 - Current
  • Prepared raw materials for production line operations.
  • Reported any malfunctions or breakdowns in the production process to supervisors immediately.
  • Separated products according to weight, grade and size of material to produce final product.
  • Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
  • Monitored production line, watching for pile-ups or jams.
  • Set up and operated production machinery according to specific standards and protocols of company.
  • Adjusted equipment to maintain optimal performance.
  • Removed scratches and imperfections to improve product quality.
  • Identified defective products during quality assurance inspections.

Production Line Worker

Lema
Abbeville, AL
03.2020 - 10.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Consulted with customers to resolve service and billing issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Set up and activated customer accounts.
  • Educated customers on special pricing opportunities and company offerings.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Improved customer service wait times to mitigate complaints.
  • Made outbound calls to obtain account information.

Production Line Worker

Food Giant
Abbeville, AL
01.2020 - 10.2021
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Used suggestive selling techniques to promote add-on sales.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Worked closely with front-end staff to assist customers.

Shift Manager

Hardee's
Abbeville, AL
04.2017 - 07.2019
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Performed regular price checks to ensure accuracy in pricing throughout the store.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.
  • Responded quickly and effectively to emergency situations as they arose.
  • Helped employees accomplish tasks during peak periods.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Set up and adjusted machines and equipment to produce pre-determined results.
  • Trained new employees on food preparation, cash handling, and customer service techniques.
  • Monitored daily operations of the restaurant, including inventory control and ordering supplies.
  • Ensured compliance with all local health regulations related to food safety.
  • Regularly inspected restaurant premises to ensure cleanliness standards were met.
  • Supervised stock levels of kitchen ingredients ensuring freshness of food served.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Distributed food to service staff for prompt delivery to customers.
  • Assisted staff by serving food and beverages or bussing tables.

Education

High School Diploma -

Penn Foster College
Scottsdale, AZ
01-2023

Skills

  • Machine Operation
  • Equipment Troubleshooting
  • Quality Inspection
  • Safety Management
  • Quality Inspections
  • Operations Management
  • Food Preparation
  • Sanitation Standards
  • Point of Sale Systems
  • Shift Management
  • Health and Safety Regulations
  • Labor and Food Cost Control
  • Stocking Shelves
  • Payment Processing
  • Customer Service
  • POS Systems
  • Customer Assistance
  • Scheduling
  • Appointment Scheduling
  • Inbound and Outbound Calling
  • Account updating
  • Call Management
  • Paperwork Processing
  • Filing
  • De-Escalation Techniques
  • Multi-Task Management
  • Retail Marketing
  • Documentation
  • Call Center Operations

References

References available upon request.

Timeline

Production Line Worker

Tyson Foods
10.2021 - Current

Production Line Worker

Lema
03.2020 - 10.2024

Production Line Worker

Food Giant
01.2020 - 10.2021

Shift Manager

Hardee's
04.2017 - 07.2019

High School Diploma -

Penn Foster College

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