Courtney Williams

• Analyzed credit, income, compliance, title documents, and appraisals during due diligence process.
• Documented underwriting decisions and provided evidence of compliance with applicable regulations.
• Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
• Managed client engagement and cooperation through regular follow up and appropriate incentivizing
• Examined credit reports, financial statements and tax returns to determine repayment capability.
• Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
• Regularly coordinated with external partners and vendors to deliver comprehensive solutions to resolve diverse challenges on multiple loans over several transactions.
• Assisted in developing training materials used to educate new hires on job functions.

High level mortgage banker with expertise in troubleshooting qualifying challenges for loans in process.

• Clearly communicate qualifying challenges to clients
• Advised clients on how to restructure their financial and credit profile's to meet underwriting guidelines
• Maintained friendly and professional customer interactions.
• Collaborated directly with underwriting to find creative ways to resolve qualifying challenges
• Respond to all client and realtor telephone and email inquires within 24 business hours
• PC Solution Consultant since 2016
• September 2017 4th top closer
• October 2017 2nd top closer
• 517 loans closed YTD for $101 million in revenue earned for the company

• Helped clients choose the best loan product and terms to meet their financial goals
• Reviewed clients credit reports, pay stubs, tax returns and asset statements to ensure the client is properly qualified before enrolling