Courtney Williams
Summary
Proven Operations Manager with a track record of enhancing customer satisfaction and streamlining operations at The Beach Side Hotel. Excels in task prioritization and exceptional customer service, significantly increasing profit through strategic planning and vendor negotiations. Cultivates team collaboration and maintains high cleanliness standards, ensuring top-notch guest experiences.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
35
35
years of professional experience
Work History
Server/Bartender Shift Manager
Nantucket Catering Company
04.1991 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Operations Manager
The Beach Side Hotel
08.2020 - 12.2022
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed and maintained relationships with external vendors and suppliers.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed and reported on key performance metrics to senior management.
- Increased profit by streamlining operations.
- Facilitated smooth collaboration between departments through clear communication channels.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Server /Driver
Nantucket Inn Hotel
04.1990 - 08.2020
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Pool And Hot Tub Alliance Certificate - Operator Of Aquatic Facilities/Pool And Hot Tub
Certified Pool & Spa Operator {CPo}
05-2022
Restaurant Management - Hotel, Motel, And Restaurant Management
Universal Technical Institute
Florida City, FL/On Line Course07-2015
High School Diploma -
Anchovy Secondary School
Anchovy District, Jamaica W.I.09-1984
Skills
- Strong work ethic
- Task prioritization
- Guest engagement
- Exceptional customer service
- Team collaboration
- Safe food handling
- Cleanliness standards
- Professional appearance
- Dining area maintenance
- Allergy awareness
- Food safety practices
- Service prioritization
- Tableside etiquette
Timeline
Operations Manager
The Beach Side Hotel
08.2020 - 12.2022
Server/Bartender Shift Manager
Nantucket Catering Company
04.1991 - Current
Server /Driver
Nantucket Inn Hotel
04.1990 - 08.2020
Pool And Hot Tub Alliance Certificate - Operator Of Aquatic Facilities/Pool And Hot Tub
Certified Pool & Spa Operator {CPo}
Restaurant Management - Hotel, Motel, And Restaurant Management
Universal Technical Institute
High School Diploma -
Anchovy Secondary School
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