Rosalva Castillo
Houston,TX
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent. Well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.
Overview
2
2
years of professional experience
Work History
Senor Check Cashing
TELLER, Nantucket Bank Nantucket
2022.05 - Current
- Answered questions about resort amenities and offered area attractions information.
- Processed deposits and payments as part of reservation management.
- Generated invoices and collected payment from guests.
- Entered information into reservations system to update and maintain records.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Food Market
Cashiers
2021.03 - 2022.01
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Coached sales team members in effective selling strategies and closing techniques.
- Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
- Maximized customer satisfaction by effectively coordinating.
- Achieved monthly sales targets consistently by pursuing new business.
Education
No Degree -
Marchall High School
Missouri City, TXSkills
- Automated Telephone Systems
- HIPAA Guidelines
- Hospitality Service
- Front Desk Management
- Listening Skills
- Cash Handling
- Credit and Cash Payments
- Sales Expertise
- Transaction Processing
- Balance Sheets
Languages
English
Professional Working
Spanish
Full Professional
Timeline
Senor Check Cashing
TELLER, Nantucket Bank Nantucket
2022.05 - Current
Food Market
Cashiers
2021.03 - 2022.01
No Degree -
Marchall High School
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