Summary
Overview
Work History
Education
Skills
EMR HISTORY
Certification
Timeline
Generic

Chukwunyereze Ene

Houston,TX

Summary

Senior Application Support Specialist with over four years of experience in implementing and optimizing EMR systems, possessing a strong understanding of technical dress rehearsals and medical terminology. Proven track record of effective collaboration with physicians and clinical staff to enhance application performance and user satisfaction. Expertise in utilizing various ticketing systems to troubleshoot hardware and software issues, ensuring seamless application functionality. Demonstrates exceptional clinical workflow analysis across multiple EMR modules, contributing to improved healthcare delivery and operational efficiency.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Chart Retrieval Specialist

Episource
05.2023 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates by 10% and better overall performance.

Epic ATE Support Specialist

HealthRise
05.2025 - 07.2025
  • Collaborated proactively with other Support Specialists to share knowledge and provide comprehensive support solutions for all users.
  • Streamlined workflows for improved productivity by providing thorough end-user support and training.
  • Implemented robust testing strategies to identify 5 potential areas of improvement within the Epic ATE system before deployment.
  • Developed customized solutions for unique client challenges, resulting in enhanced user experiences across various departments within an organization.
  • Increased user satisfaction by 5%, responding quickly to inquiries and providing expert guidance on system features and functionalities.

Education

Bachelor of Arts - Administration of Justice

Texas Southern University
Houston, TX
05-2024

Skills

  • IDX
  • Reveeler
  • Microsoft
  • Chart Retrieval
  • EMR
  • TDR
  • Workque
  • Powerpoint
  • Customer service
  • Proficient in Hyland OnBase software
  • Cadence, Radiant & Ambulatory

EMR HISTORY

  

  • Assisted in EMR classroom training.
  • Support physicians on how to create Macros, Complete Notes and how to enter free text in power Note.
  • Help physicians with placing order,creating order sets,completing their notes,modifying and sharing smart phrases,managing in basket,navigating through result review,chart review,order review,Medication reconciliation etc.
  • Trained clinicians and non clinicians how to navigate their workque.
  • Trained the Tech/Nurse how to use the EMR system efficiently.
  • Trained clinicians and non clinicians how to navigate Onbase and how to use it efficiently.
  • Provided MyChart Patient Portal support to patients with activation of their account, resetting of passwords, and navigation of the MyChart portal.
  • Escalated issues to command center and utilized creative methods to keep track of open and resolved tickets.
  • Assisted the front desk with scheduling in/out for their appointments.
  • Conduct reviews of data/records to ensure abstraction accuracy of clinical data elements for HEDIS reporting.



Certification

Certified ScrumMaster (CSM) - Scrum Alliance.

CompTIA Project+ Certification – CompTIA.

Timeline

Epic ATE Support Specialist

HealthRise
05.2025 - 07.2025

Chart Retrieval Specialist

Episource
05.2023 - Current

Bachelor of Arts - Administration of Justice

Texas Southern University

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