Bonnie Caldwell
Sparta,TN
Summary
Detail-oriented quality and compliance professional with extensive experience in manufacturing environments. In my roles, I led quality systems and audits, ensuring operational compliance and continuous process improvement on the shop floor. I designed and delivered training programs that empowered factory teams, ensuring precise execution of quality standards and safe manufacturing practices. Skilled in using technical measurement tools, data analysis, and cross-functional collaboration to enhance factory performance and ensure consistent operational excellence.
Overview
22
22
years of professional experience
Work History
Chart Retrieval Specialist
Konnect Resources/Optum
Tennessee
12.2024 - Current
- responsible for retrieving medical records (both paper and electronic forms) from various healthcare facilities on behalf of health plans and other clients for retrospective and prospective reviews.
- Keeping track of passwords
- Responding to communications
- Checking schedule
- Punctuality
- Problem-Solving Skills
- Exploring new Electronic Health Record Systems
- Attention to Detail and Accuracy
- creating and organizing desktop folders
- Change direction and re-prioritize in response to changing work situations
Quality Systems Coordinator
Birth Tissue Donor Services of Tennessee Inc
Cookeville, TN
12.2019 - 11.2024
- I have a proficient understanding and knowledge of Qualio QMS systems and iTransplant donor services.
- I help maintain the Quality Management Systems including but not limited to:
- - Maintaining Quality Manuals, Policies, & Procedures
- - Internal and external Audits
- - Deviations and CAPAs
- - Complaints/SCARS
- - Training and competency
- - Equipment management and monitoring
- - Facilities management and monitoring
- - Record management and retention
- I investigate, review, and follow up with Approved Corrective and Preventive Actions (CAPAs) for deviations and complaints, as well as develop and implement CAPAs, resulting from audits.
- I maintain, monitor, review, and complete vendor or supplier qualifications.
- I assist in the validation of new equipment and recertification of existing equipment as needed
- I track and maintain all employee training to ensure compliance.
- Conducted regular audits to ensure compliance with regulatory standards and internal procedures.
- Developed and maintained quality assurance protocols for tissue donation processes.
- Implemented corrective actions based on audit findings to improve overall service quality.
- Trained staff on best practices and procedures related to quality management systems.
- Analyzed data trends to identify areas for process improvement within quality operations.
- I have reduced quality issues substantially with quality improvements at all levels and optimized quality control systems with continuous performance monitoring.
- Collaborated with cross-functional teams to enhance operational efficiency in quality systems.
QA / Safety Coordinator / Internal Auditor / Dock Auditor / Special Operations Coordinator
HMMI - Hillsman Modular Molding Inc
Sparta, TN
10.2013 - 05.2019
- I held many positions at this Company, and I have excelled in each.
- As a QA and Dock Auditor, I have experience with Blueprints, Control Plans, FAIs, Corrective Action procedures, and experience using Calipers, Micrometers, Pin Gauges, Vertex 220 Vision systems, Keyence systems, Drop gauges, roundness measuring gauges
- As an Auditor, I have experience and knowledge with/of TS 9001, ISO certs, Quality management systems, and the constant improvement of these systems
- As Safety Coordinator I have experience with OSHA regulations, State regulations, SDS's, and continuous improvements of safety in the company.
- As Spec Operations Coordinator I use all aspects of my knowledge and capabilities to execute any tasks assigned to me.
Q.A. / Chemist Assistant
Express Employment Professionals
McMinnville, TN
01.2013 - 04.2014
- I worked with this Temp Agency as a Chemist Assistant for about 5 Months
- This position involved a lot of Measuring and mixing chemical compounds in large amounts
- The remainder of my time with this company was as a QA, inspecting industrial parts until hired by HMMI.
Front of House Manager
Act Deli
Sparta, TN
07.2009 - 01.2013
- I Started with the company as a Sandwich maker and ran through the position very quickly
- Prep cook, Head cook, Head waitress, and finally Front House Manager
- I have excellent customer service skills, and the experience to back it.
ISO Internal Auditor
Pro QC International
Remote
12.2024 - Current
- Conducted internal audits to ensure compliance with ISO standards and identify areas for improvement.
- Developed audit plans and schedules to systematically assess organizational processes and controls.
- Collaborated with departmental teams to implement corrective actions based on audit findings and recommendations.
- Trained staff on ISO standards, fostering a culture of quality awareness and continuous improvement.
Medical Laboratory Technician
Sweetwater Hospital Association
Sweetwater, TN
06.2004 - 07.2007
- Chemistry, Hematology, Urinalysis, Microbiology, Immunology, I performed Data Analysis, reporting, Phlebotomy, and was a partner on the Crisis Team
- Expert Phlebotomist
- Adhered to strict documentation requirements to maintain data integrity and reporting accuracy.
- Observed laboratory protocols for instrument preventive maintenance, troubleshooting and calibration.
- Interpreted, documented and reported test results
- Preformed data and specimen collection and processing.
- Conducted chemical analyses of body fluids using microscopes and automatic analyzers to detect abnormalities or diseases and entered findings into computer.
Education
Associate Degree of Applied Sciences - Applied Sciences
MedVance Institute
Cookeville, TN05.2003
Skills
- Internal and External Auditing
- Process Improvement
- Experience in ISO certification (7 years)
- Deviations - Non-conformance (6 years)
- Quality Inspection
- Microsoft Word, Excel, and Office (7 years)
- Root Cause Analysis
- Documentation Management
- Expert problem solving
Timeline
Chart Retrieval Specialist
Konnect Resources/Optum
12.2024 - Current
ISO Internal Auditor
Pro QC International
12.2024 - Current
Quality Systems Coordinator
Birth Tissue Donor Services of Tennessee Inc
12.2019 - 11.2024
QA / Safety Coordinator / Internal Auditor / Dock Auditor / Special Operations Coordinator
HMMI - Hillsman Modular Molding Inc
10.2013 - 05.2019
Q.A. / Chemist Assistant
Express Employment Professionals
01.2013 - 04.2014
Front of House Manager
Act Deli
07.2009 - 01.2013
Medical Laboratory Technician
Sweetwater Hospital Association
06.2004 - 07.2007
Associate Degree of Applied Sciences - Applied Sciences
MedVance Institute