Luis Prieto Hernandez
Miami Lakes
Summary
Strategic Healthcare Operations & Data Management Professional with experience in clinical environments, data accuracy systems, and cross-functional operational problem solving. Former physician in Cuba with strong analytical skills, Excel automation expertise, and proven ability to improve workflows and lead programs. Actively expanding expertise in Business Administration through continuous self-directed study. Skilled in resolving operational barriers independently, maintaining stakeholder alignment, and delivering high accuracy reporting.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Chart Retrieval Specialist
Optum
01.2024 - Current
- Extracted patient information from diverse EHR systems to ensure comprehensive data accuracy and compliance.
- Independently resolved workflow and it issues—including missing account credentials, access disruptions, and medical records blockers—by coordinating directly with it and clinic personnel before escalation was required.
- Maintained high chart-retrieval accuracy and productivity across multiple clinics daily, adapting to changing environments and demands.
- Built strong working relationships with clinic staff, medical records teams, and it partners to ensure smooth, respectful operations under pressure.
- Worked 4–5 months inside Chenmed Miami Gardens, gaining firsthand insight into the organization’s value-based model and inspiring a transition toward strategic healthcare roles.
- Continuously identify opportunities to streamline workflows, improve efficiency, and prevent repetitive manual processes through structured thinking and automation.
Program Lead COVID-19 Vaccination Strategy
Public Health Office
01.2020 - 01.2022
- Promoted after developing an advanced Excel-based tracking system with 99% accuracy across thousands of records.
- Designed processes for updates, distribution, reconciliation, and forecasting for each clinic, enabling uninterrupted vaccination operations. Ensuring high data quality.
Internal and Family Medicine
Public Health Office
01.2020 - 01.2022
- Delivered emergency care, preventive care, and high-volume clinical assessments with accuracy and clinical judgment.
- Coordinated patient follow-up and documentation workflows.
Education
Master in Business Administration -
Florida National University
USA01-2025
Economics And Accounting -
University of Pinar Del Rio "Hermanos Saiz Montes De Oca"
Cuba01-2022
M.D. Doctor of Medicine -
University of Medical Sciences
Pinar Del Rio, Cuba01-2020
Skills
- Business Administration (self-directed study); strategic analysis, organizational process design, and applied managerial decision-making
- Microsoft Office (Excel advanced, Word, PowerPoint, Outlook), Adobe Acrobat, Photoshop
- Critical thinking & problem resolution Clear communication
- Accounting & mathematics
Certification
Certifications & Licenses Licensed Medical Assistant (Florida, USA) Issued by Solidaridad sin Fronteras - 2022
LANGUAGES
Spanish: Native/ Bilingual
English: Professional Proficiency
Timeline
Chart Retrieval Specialist
Optum
01.2024 - Current
Program Lead COVID-19 Vaccination Strategy
Public Health Office
01.2020 - 01.2022
Internal and Family Medicine
Public Health Office
01.2020 - 01.2022
Master in Business Administration -
Florida National University
Economics And Accounting -
University of Pinar Del Rio "Hermanos Saiz Montes De Oca"
M.D. Doctor of Medicine -
University of Medical Sciences