Lilliam Acevedo
Kingwood,Texas
Summary
Dynamic professional with a proven track record at Datavant, excelling in data integrity and compliance. Skilled in Microsoft Office and effective communication, I have enhanced operational efficiency and accuracy in medical record processing. My strong organizational skills and adaptability have consistently driven team success and improved service quality.
Overview
20
20
years of professional experience
Work History
Chart Retrieval Specialist
Datavant
08.2023 - Current
- Obtained and compiled electronic and paper medical records from healthcare facilities using secure portals and data entry tools, ensuring complete and accurate record sets for downstream processing
- Scanned and uploaded paper medical records with Datavant issued scanners and workflow software, making the records available in the digital system promptly and reducing manual handling time
Quality Assurance Assistant
DOMA Technologies
09.2021 - 11.2022
- Monitored and assessed callcenter associates using callmonitoring software, identifying performance gaps and supporting coaching efforts
- Assisted the Quality Assurance Specialist in generating weekly and monthly reports with Excel, applying predefined metrics, which improved reporting accuracy and timeliness
- Provided consistent feedback on call trends and compliance using monitoring data, helping reduce compliance issues and improve service quality
- Performed quality checks on documents and medical records uploaded to the internal database using the documentmanagement system, ensuring data accuracy and regulatory compliance
Claims Support Representative II
DOMA Technologies
08.2014 - 09.2021
- Entered personal health and identifiable information accurately into Microsoft Excel, helping maintain 100% data integrity and supporting regulatory compliance.
- Processed medical records request by initiating communication with Healthcare Providers
- Prepared and scanned paper medical records from providers using a high-speed scanner, digitizing files for quick retrieval by the Closing Team
- Managed inbound and outbound calls efficiently while ensuring accurate data entry.
Cashier
Walmart
06.2013 - 08.2014
- Processed customer checkout transactions—including cash, checks, and credit cards—accurately using the POS system, ensuring fast service and reducing checkout errors
- Adapted to flexible schedules and covered peak shifts, supporting staffing needs and maintaining smooth store operations, which helped meet daily sales targets
- Assisted customers with product inquiries and provided exceptional service.
Career Center Supervisor
US Army
06.2006 - 07.2013
- Supervised operations, overseeing a team of 19 US Army recruiters ensuring compliance with military systems and protocols.
- Trained and mentored staff on operational procedures and safety protocols.
- Streamlined processes to enhance workflow efficiency and effectiveness of operations.
- Conducted performance evaluations, providing feedback to improve team capabilities.
- Developed and maintained relationships with community influencers, high schools, and colleges by conducting outreach events and providing bilingual communications, which expanded the talent pool and increased qualified applicant referrals
Education
Bachelor of Science - Technical Management
DeVry University
Virginia Beach, VA06-2015
Associate of Applied Science - Medical Administrative Assistant
Bryant And Stratton College
Hampton, VA06-2013
Skills
- Time management
- Teamwork and collaboration
- Organizational skills
- Multitasking Abilities
- Problem-solving abilities
- Decision-making
- Effective communication
- Adaptability and flexibility
- Microsoft Office proficiency
- Data entry proficiency
Languages
Spanish
Full Professional
Timeline
Chart Retrieval Specialist
Datavant
08.2023 - Current
Quality Assurance Assistant
DOMA Technologies
09.2021 - 11.2022
Claims Support Representative II
DOMA Technologies
08.2014 - 09.2021
Cashier
Walmart
06.2013 - 08.2014
Career Center Supervisor
US Army
06.2006 - 07.2013
Bachelor of Science - Technical Management
DeVry University
Associate of Applied Science - Medical Administrative Assistant
Bryant And Stratton College