Summary
Overview
Work History
Education
Skills
Certification
2015-2019
Timeline
Generic

Lori James

Tucson,AZ

Summary

Dynamic professional with expertise in advanced troubleshooting and effective communication. Implemented scheduling optimizations that significantly enhanced operational efficiency. Skilled in managing medical record systems, ensuring data accuracy and compliance with confidentiality standards. Recognized for high productivity and strong problem resolution abilities in fast-paced environments.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Chart Retrieval Specialist

Datavant
Tucson, AZ
05.2020 - Current
  • Received a list of appointments throughout the week of statewide healthcare facilities.
  • Scanned and uploaded the assigned medical records using Datavant equipment and processes.
  • Arriving on the site of the assigned healthcare facility, I retrieved the assigned medical records and sent them on to Datavant via computer.
  • Participated in ongoing training and compliance activities.
  • Received high performance evaluations.

LPN, Computer Department Leader, IT Specialist

Red Cross Blood Service
Tucson, AZ
09.2011 - 05.2015
  • Managed inventory for blood drive computers and supplies, ensuring availability of materials.
  • Conducted software and system testing to verify quality and reliability.
  • Resolved technical issues efficiently, demonstrating strong problem-solving abilities.
  • Performed routine maintenance and repairs on computer systems.
  • Administered user accounts with focus on password resets and access control.
  • Addressed user inquiries regarding software and hardware operation problems.
  • Installed, configured, tested, and upgraded computer hardware components.
  • Maintained composure in challenging donor situations through effective de-escalation techniques.

LPN, Computer Department Leader, IT Technician

The American Red Cross Blood Service
Tucson, AZ
09.2011 - 05.2015
  • Supervised IT professionals in maintaining computers, networks, and software applications.
  • Served as primary contact for incoming technical service calls and emails.
  • Assisted users with troubleshooting and technical support during blood drives, ensuring rapid issue resolution.
  • Conducted routine maintenance and repairs on all blood donor computers.
  • Updated and maintained databases with current information to ensure accuracy.
  • Organized employee training sessions on efficient use of various software applications.
  • Pursued continuing education and advanced training to maintain updated knowledge.
  • Installed operating systems, applications, patches, and updates as required.

LPN, Employee Scheduling Specialist

American Red Cross Blood Services
Tucson, Az
09.2011 - 05.2015
  • Developed and maintained employee schedules, ensuring optimal shift coverage.
  • Oversaw preparation of weekly work schedules for seasonal and permanent staff.
  • Addressed emergency staffing needs and adjusted schedules promptly.
  • Applied strong problem-solving skills to resolve issues efficiently.

LPN and Gi LAB Scheduling Coordinator

Tucson Medical Center
Tucson, AZ
08.2003 - 06.2011
  • Implemented new scheduling system, reducing conflicts and enhancing efficiency.
  • Streamlined communication channels for timely updates on schedule changes.
  • Developed work schedules based on workloads, prioritizing essential tasks.
  • Maintained comprehensive database of employee availability and preferences.
  • Responded promptly to employee inquiries regarding availability and schedule modifications.
  • Coordinated schedules for over 15 regular employees and five per diem staff, ensuring optimal coverage.

Dispatcher TMC Transpotation

Tucson Medical Center
Tucson, AZ
05.1988 - 07.2003
  • Coordinated personnel, equipment, and services across 8 miles of corridor efficiently.
  • Identified caller locations and needs to dispatch appropriate assistance.
  • Executed administrative tasks, including employee evaluations and document preparation for management review.
  • Monitored telephones to facilitate effective communication between field personnel and dispatch office.
  • Managed high call volumes while ensuring accurate data entry and comprehensive record maintenance.
  • Ensured compliance with safety regulations and company policies during operations.

Education

Certified Professional Coder

LS Coding
Tucson, AZ
01-1997

Associate's Degree in Nursing - Licensed Practical Nurse

Pima Community College
Tucson, AZ
01-1988

Skills

  • Medical record management
  • Data entry accuracy
  • Database maintenance
  • System upgrades
  • Deadline orientation
  • Customer service and support
  • IT support
  • Inventory management
  • Effective communication
  • Time management
  • Attention to detail
  • Wireless networking
  • Verbal and written communication
  • Quality assurance controls
  • Advanced troubleshooting
  • Strategic planning
  • Route planning expertise
  • Workflow coordination
  • Critical thinking
  • Confidentiality compliance
  • Multitasking abilities
  • Medical terminology proficiency
  • Team leadership
  • Problem resolution skills
  • Scheduling optimization
  • Computer proficiency
  • Microsoft Office Suite expertise
  • Google Docs proficiency
  • Adobe Creative Cloud Suite (Photoshop, Illustrator)
  • Word processing software expertise
  • Presentation software proficiency
  • Digital calendar management
  • Video conferencing tools
  • Social media management

Certification

  • Certified Professional Coder

2015-2019

I took care of my husband until his death of cancer in 2019.

Timeline

Chart Retrieval Specialist

Datavant
05.2020 - Current

LPN, Computer Department Leader, IT Specialist

Red Cross Blood Service
09.2011 - 05.2015

LPN, Computer Department Leader, IT Technician

The American Red Cross Blood Service
09.2011 - 05.2015

LPN, Employee Scheduling Specialist

American Red Cross Blood Services
09.2011 - 05.2015

LPN and Gi LAB Scheduling Coordinator

Tucson Medical Center
08.2003 - 06.2011

Dispatcher TMC Transpotation

Tucson Medical Center
05.1988 - 07.2003

Certified Professional Coder

LS Coding

Associate's Degree in Nursing - Licensed Practical Nurse

Pima Community College

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