Beverly Mbajika
Buda,TX
Summary
Seeking a Customer Service/Collections position with a progressive company that will allow the utilization of many years of skills, abilities and expertise. Authorized to work in the US for any employer
Overview
16
16
years of professional experience
Work History
Chart Retrieval Specialist
Datavant
Austin, TX
04.2025 - Current
- Retrieval of charts from medical facilities for insurance companies.
Lunchroom Monitor
Hays CISD
Buda, TX
08.2024 - 08.2025
- Monitor children at lunchtime
- Monitor children behavior
- Pull trash
- Clean lunch room
Asst. Branch Manager
Security Finance and Tax Service
Killeen, TX
08.2023 - 05.2024
- Maintain collections on accounts, daily sales for account gain, work up new loans, solicit for loan renewals, merchant visits to solicit new business, daily bank deposits, collect in person payment, answer phones.
Patient Service Representative
State collection services/ Vanderbilt Hospital
Beloit, WI
11.2022 - 08.2023
- Work from home remotely answering phone assist patients with current billing after insurance and problem solving, collect payments via phone
Recovery Specialist
Credit First National (CFNA)
Brookpark, OH
02.2019 - 01.2022
- Collections on Firestone credit card portfolios, call center work in bankruptcy department, and charge off recovery dept
Senior Collector
LGM Auto Finance
Cleveland, OH
01.2014 - 06.2018
- Contact delinquent customers to arrange payments, skip trace, document all collection activity, educated customers on establishing or re-establishing credit, collect payments via phone and in person.
Legal Medical Collector
Head Mercantile Co
Westlake, OH
01.2013 - 01.2014
- Managed medical accounts, exceeded required monthly individual and department goals, handled disputes, followed FDCPA and HIPPA regulating, experience with automated dialer and FACS Workstation System and processed wage garnishment, bank attachments.
Medical Collector
JP Recovery Services
Rocky River, OH
01.2012 - 01.2013
- Managed medical accounts, exceed required monthly individual and department goals, handled disputes, followed FDCPA and HIPPA regulating, experience with automated dialer and FACS Workstation System.
Commercial Collector
Joseph Mann and Creed
Shaker Heights, OH
05.2010 - 08.2012
- Contacted delinquent customers, skip traced, documented all collection activity, educated customers on establishing or re-establishing credit, reviewed invoices and contract, problem solving
Education
B.A - Business Administration
Long Island University
Greenvale, NY01-1993
Skills
Experience with children
Financial services
Windows
HIPAA
Customer service
Medical Collection
Sales
Banking
Behavior management
Call center
Accounts Receivable
Experience working with students
Communication skills
Customer support
Additional Information
- Call center experience
- Insurance
- Legal collections experience
- FACS Workstation
- Analyzed monthly reports
- Medical collections
- Problem solving
- Commercial collections
- Maintained monthly logs
- Bankruptcy collection
- Skip tracing
- Experience with various software
Timeline
Chart Retrieval Specialist
Datavant
04.2025 - Current
Lunchroom Monitor
Hays CISD
08.2024 - 08.2025
Asst. Branch Manager
Security Finance and Tax Service
08.2023 - 05.2024
Patient Service Representative
State collection services/ Vanderbilt Hospital
11.2022 - 08.2023
Recovery Specialist
Credit First National (CFNA)
02.2019 - 01.2022
Senior Collector
LGM Auto Finance
01.2014 - 06.2018
Legal Medical Collector
Head Mercantile Co
01.2013 - 01.2014
Medical Collector
JP Recovery Services
01.2012 - 01.2013
Commercial Collector
Joseph Mann and Creed
05.2010 - 08.2012
B.A - Business Administration
Long Island University