Summary
Overview
Work History
Education
Skills
Timeline
Generic

COURTNEY WILLIAMS

Inkster

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

13
13
years of professional experience

Work History

Caregiver

Cornerstone Caregivers
11.2024 - Current
  • Provided compassionate care to clients, ensuring comfort and safety in daily activities.
  • Assisted clients with personal hygiene, meal preparation, and medication management.
  • Developed individualized care plans tailored to each client's specific needs.
  • Maintained accurate documentation of client interactions and progress notes for accountability.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Monitored vital signs and reported changes in patient conditions to nursing staff for timely interventions.

Vehicle Sales Support Agent

Percepta/Ford Motor Company
10.2023 - 12.2024
  • Provided excellent customer service, resulting in high levels of customer loyalty and retention.
  • Utilized remote desktop tools effectively when necessary for efficient troubleshooting assistance directly on client systems.
  • Conducted thorough research to diagnose technical issues, offering appropriate solutions to customers.
  • Used GCCT and Salesforce to create and updated tracking documents.
  • Handled inquiries regarding deliveries, purchase orders, invoicing and other dealer-facing processes.
  • Collaborated with internal teams to develop customized programs tailored specifically to each dealer’s needs.
  • Delivered professional phone and email support, maintaining a consistently positive tone throughout all communications.
  • Escalated and De-escalated critical issues promptly to ensure rapid resolution for clients experiencing significant difficulties or potential business impact.
  • Participated in regular training sessions to stay updated on the latest product developments and industry trends.
  • Educated customers and dealers about billing, payment processing and support policies and procedures.

Caregiver

Homestead Home Health Care
04.2021 - 10.2023
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.

Title Review Analyst

Ajilon
07.2019 - 03.2021
  • Verified applicant information by consulting with outside agencies, credit bureaus and businesses.
  • Facilitated the clearance of paid and unreleased mortgages and liens from public records.
  • Researched and provided payoffs for open liens and judgments.
  • Corresponded with vendors to secure necessary documentation for resolving title clearance issues.
  • Requested financial documents from customers to ensure compliance with review protocols.
  • Researched relevant laws, regulations, and policies to ensure accuracy of titles.
  • Reviewed deeds, mortgages, leases, judgments, easements, and other real estate documents for accuracy.
  • Analyzed customer financial data to determine eligibility for mortgage programs.
  • Prepared loan documents such as credit reports, income statements, appraisals, and closing statements.

Customer Service Representative

NESCO Resource
01.2018 - 07.2019
  • Handled extensive inbound and outbound calls efficiently.
  • Clarified customer information and identified needs while researching issues to offer effective solutions.
  • Applied company-specific steps to identify and resolve technical problems.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Mentored junior team members and managed employee relationships.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

MST/ Customer Service Representative

GLOBAL SOURCE SOLUTIONS
12.2016 - 01.2018
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Provided technical assistance to customers through online chat or telephone support.

Cashier

CVS/Pharmacy
06.2012 - 07.2016
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer inquiries regarding store policies and procedures.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Helped customers find specific products, answered questions and offered product advice.

Education

Diploma - Medical Assistant

Everett Community College
Detroit, MI
01.2014

Nursing Assistant - undefined

Health Care Solutions And Career Group
06.2017

GED - General Studies

GED Testing Centers
Detroit, MI
06.2012

Skills

  • Customer Service (Expert)
  • Data processing
  • Cash handling and management
  • Active listening
  • Critical thinking
  • Computer proficiency
  • Problem resolution
  • Financial reporting
  • Conflict resolution

Timeline

Caregiver

Cornerstone Caregivers
11.2024 - Current

Vehicle Sales Support Agent

Percepta/Ford Motor Company
10.2023 - 12.2024

Caregiver

Homestead Home Health Care
04.2021 - 10.2023

Title Review Analyst

Ajilon
07.2019 - 03.2021

Customer Service Representative

NESCO Resource
01.2018 - 07.2019

MST/ Customer Service Representative

GLOBAL SOURCE SOLUTIONS
12.2016 - 01.2018

Cashier

CVS/Pharmacy
06.2012 - 07.2016

Nursing Assistant - undefined

Health Care Solutions And Career Group

GED - General Studies

GED Testing Centers

Diploma - Medical Assistant

Everett Community College

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