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Courtney Williams
Norcross,GA
Work Preference
Summary
Dedicated and detail-oriented Customer Representative with 3+ years of experience in fast-paced support environments. Skilled in handling high-volume calls, resolving customer concerns, managing accounts, and providing timely solutions. Strong communicator with experience in chat support, data entry, and case management.
Overview
7
7
years of professional experience
Work History
Tier 2 Customer Service Representative
Wheels, Inc.
01.2021 - Current
- Assist drivers with vehicle registration, ensuring timely processing and delivery
- Provide support regarding vehicle details, fuel cards, and account information
- Handle roadside assistance requests and coordinate transportation solutions
- Create and manage cases for escalations and follow-ups
- Maintain accurate records and update customer information in systems
- Deliver high-quality customer support in a fast-paced environment
Customer Representative
Teleperformance
01.2019 - 01.2020
- Provided inbound call support for Apple customers, assisting with device troubleshooting
- Helped customers resolve phone issues and guided them through solutions
- Updated and maintained accurate customer account information
- Delivered professional and empathetic service to ensure customer satisfaction
- Handled high call volumes while meeting performance metrics
Education
High School Diploma - or equivalent
Skills
Customer Service & Support
Data Entry & Accuracy
Chat Support
Call Center Operations
Case Management & Escalations
Microsoft Office (Word, Excel)
Problem Solving
Communication Skills
Time Management
Multitasking
Additional Information
- Experienced in remote-style communication and systems
- Comfortable handling sensitive customer information
- Quick learner with strong attention to detail
Timeline
Tier 2 Customer Service Representative
Wheels, Inc.
01.2021 - Current
Customer Representative
Teleperformance
01.2019 - 01.2020