Courtney Williams
Yukon
Summary
Dynamic and results-driven Patient Experience Manager with a strong history of elevating patient satisfaction and optimizing operational efficiency. Proven ability to design and execute innovative strategies that enhance patient feedback while fostering seamless communication between staff and patients. Expertise in conflict resolution and patient advocacy ensures a compassionate approach to care, driving positive outcomes for both patients and healthcare teams. Committed to creating an environment where patient needs are prioritized, leading to improved overall experiences.
Overview
8
8
years of professional experience
Work History
Patient Experience Manager
Southwest Orthopaedic Specialist and Reconstructive
Oklahoma City
05.2023 - Current
- Managed cross-functional teams to streamline appointment scheduling and refine insurance verification workflows, ensuring effective patient access.
- Implement data-driven protocols to enhance patient registration efficiency and reduce wait times through systematic workflow improvements
- Foster positive patient experiences by coordinating with medical staff and developing comprehensive access solutions for diverse healthcare needs
- Drive operational excellence in patient registration, ensuring seamless coordination between administrative staff and healthcare providers
- Build cross-functional partnerships between medical teams and administrative staff to create seamless patient experiences from registration through treatment
Office Manager
Landrum Chiropractic
Edmond, OK
07.2022 - 05.2023
- Streamlined patient scheduling and billing processes while managing daily operations, reducing administrative bottlenecks and enhancing clinic workflow
- Assisted in managing front office operations by implementing a digital record system to enhance efficiency. Coordinated communication with insurance providers to support reimbursement processes.
- Led staff in maintaining positive patient relationships, orchestrated schedules, and managed financial operations to optimize clinic functionality. Oversaw patient engagement strategies, supervised team scheduling, and directed accounts receivable processes to enhance operational efficiency. Guided staff in fostering patient satisfaction, coordinated schedules, and administered financial oversight to ensure seamless clinic operations.
- Developed comprehensive insurance verification protocols and integrated digital record systems to optimize revenue cycle management and claims processing
Patient Access Manager
Integris Health Edmond
Edmond, OK
11.2018 - 03.2022
- Streamlined patient registration processes to enhance patient flow and reduce wait times.
- Coordinated cross-departmental initiatives to enhance patient experience and service delivery.
- Led team in addressing patient inquiries, ensuring timely resolution of issues and concerns.
- Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
Education
High School Diploma -
Yukon High School
Yukon05-2006
Skills
- Team Leadership (Experienced)
- Performance improvement
- Workflow Optimization (Experienced)
- Patient Advocacy (Experienced)
- Patient relationship management
- Healthcare management
Timeline
Patient Experience Manager
Southwest Orthopaedic Specialist and Reconstructive
05.2023 - Current
Office Manager
Landrum Chiropractic
07.2022 - 05.2023
Patient Access Manager
Integris Health Edmond
11.2018 - 03.2022
High School Diploma -
Yukon High School