Courtney Willis
Whitman ,MA
Summary
Administrative professional with proven ability to streamline office functions and support executive teams. Proficient in managing schedules, coordinating meetings, and handling correspondence. Dependable team player with focus on achieving results and adapting to changing needs.
Overview
7
7
years of professional experience
Work History
Administrative Coordinator of Rehab and Wellness
North Hill Nursing and Rehabilitation
04.2023 - Current
- Handles phone inquiries from patients, physician offices, and insurance agents.
- Facilitates smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintains a well-organized filing system to ensure easy access to important medical records and documents.
- Ensures compliance with company policies by maintaining up-to-date knowledge of regulations and conducting regular audits of procedures.
- Improves patient satisfaction through prompt and professional handling of inquiries and concerns
Admissions Reader
University Of Massachusetts Amherst
09.2022 - Current
- Reviewed applications of incoming students for admission to University of Massachusetts Amherst.
- Analyzes final decisions based on university requirements and guidelines for admission.
- Converts a prospective students high school grade point average to a college based grade point average.
Sales Representative
Collins Sports Medicine
06.2022 - 04.2023
- Marketed Athletic Training supplies to high school Athletic Trainers across the Midwest region.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Sales Associate
American Eagle Outfitters, Inc
08.2017 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Research Assistant Intern
University of Massachusetts Amherst
09.2021 - 05.2022
- Gathered data through accelerometers and direct observation methods in children.
- Organized reporting, and data management for each observation.
- Forged interpersonal bonds across different participant groups.
Education
Master of Science - Health Information Management
University of Massachusetts, Lowell
Lowell, MA05-2025
Bachelor of Science - Kinesiology
University of Massachusetts, Amherst
Amherst, MA05-2022
Skills
- Attention to detail
- Data entry
- Time management
- File organization
- Office administration
- Microsoft Excel
- Documentation and recordkeeping
- Proficient in Theraoffice and WellSky
Timeline
Administrative Coordinator of Rehab and Wellness
North Hill Nursing and Rehabilitation
04.2023 - Current
Admissions Reader
University Of Massachusetts Amherst
09.2022 - Current
Sales Representative
Collins Sports Medicine
06.2022 - 04.2023
Research Assistant Intern
University of Massachusetts Amherst
09.2021 - 05.2022
Sales Associate
American Eagle Outfitters, Inc
08.2017 - 09.2022
Master of Science - Health Information Management
University of Massachusetts, Lowell
Bachelor of Science - Kinesiology
University of Massachusetts, Amherst
Similar Profiles
MARSH MIGHTYMARSH MIGHTY
Night Shift Charge Nurse at North Hill Nursing and RehabilitationNight Shift Charge Nurse at North Hill Nursing and Rehabilitation
Sandra D. StoneSandra D. Stone
Human Resources Director at North Hill Nursing & Rehabilitation, LLCHuman Resources Director at North Hill Nursing & Rehabilitation, LLC
Claudia AlvaradoClaudia Alvarado
Licensed Practical Nurse (LPN) at Hathorne Hill Rehabilitation and Skilled Nursing FacilityLicensed Practical Nurse (LPN) at Hathorne Hill Rehabilitation and Skilled Nursing Facility