Summary
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Sarah JOHNSON

Carlisle,IA

Summary

Detail oriented self starter with a strong focus on customer and patient relations. Highly motivated individual that strives to reach and exceed goals and expectations. Posses many skills that would lend themselves to enhance a professional environment.

Work History

Rehab Coordinator

NuCara Home Medical
Des Moines , IA
12/01/19 - Current
  • Utilize various portals for several insurance companies to ensure proper authorizations for complex rehab items such as custom manual wheelchairs, complex power wheelchairs, standers and other complex rehab equipment.
  • Answer a multiple line phone system to ensure timely answers to specific questions regarding the process and procedures of each patients equipment.
  • Served as a liaison between therapists, case managers, social workers, insurance companies, families and caregivers.
  • Provide verbal and written support to patients, physicians and insurance agencies regarding the progress and procedures surrounding each individual patient account.
  • Utilize several systems such as Windows, Excel, Brightree, USS and multiple Insurance Portals.
  • Reviewed policies and procedures for multiple agencies as it pertains to the current laws and requirements and update as needed.

Customer Service Representative

NuCara Home Medical
Des Moines, IA
05/20/15 - 12/01/19
  • Served as a liaison between patients and staff to ensure the correct product is issued.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Intake correct Prescriptions from various providers for multiple aspects of durable medical equipment and supplies.
  • Review all medical documentation to ensure the correct verbiage is utilized to enable correct billing practices for insurance.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed strong customer relationships to encourage repeat business.

Education

Associate of Arts -

DMACC
Des Moines, IA
05-2006

Skills

  • Multiple years of Customer Service
  • Interdepartmental Functions Coordination
  • Decision-Making
  • Process Implementation
  • Professional Demeanor
  • Medicare Compliance
  • Problem-Solving
  • Active Listening
  • Team building
  • Written and Verbal Communication
  • Problem Identification
  • Self Motivation
  • Time Management
  • Reliability
  • Interpersonal Communication
  • Attention to Detail
  • HIPAA Guidelines
  • Excellent Communication
  • Relationship Building
  • Critical Thinking

Affiliations

  • Responded with the Red Cross, while enrolled full time in college, to provide aid to the humanitarian aid for the month of October, 2005 in Louisiana for Hurricane Katrina.

References

References available upon request.

Timeline

Rehab Coordinator

NuCara Home Medical
12/01/19 - Current

Customer Service Representative

NuCara Home Medical
05/20/15 - 12/01/19

Associate of Arts -

DMACC

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Sarah JOHNSON