Courtney Wilson
Direct Support Proffesional
Elberfeld,IN
Summary
Currently seeking a career that I could learn and grow with. I thus far have proven to be a Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. With my diverse work background I'm able to adapt quickly to change and learn from my surroundings.
Overview
4
4
years of professional experience
Work History
Direct Support Professional Caregiver
Indiana Mentor Network
Lynnville, IN
05.2021 - Current
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Sever
Hornets Nest
Evansville, IN
03.2021 - 05.2021
- Cultivated warm relationships with regular customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
Detailer
Dpatrick #1 Used Car
Evansville, IN
10.2020 - 03.2021
- Washed cars and trucks daily for auto dealership.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Vacuumed interiors of vehicles to remove dirt and debris.
Quality Inspector
TRIGO Quality Group
Princeton, IN
05.2020 - 09.2020
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
- Inspected and packaged products meticulously according to manufacturing specifications.
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Discarded and rejected products, materials and equipment not conforming with specifications.
Dispatcher
A+Derr Heating And Cooling
Newburgh, IN
04.2019 - 02.2020
- Directed dispatching, routing and tracking of 20 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
Detailer
Expressway Dodge Chrysler Jeep Ram
Evansville, IN
09.2018 - 04.2019
- Washed cars and trucks daily for auto dealership.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Vacuumed interiors of vehicles to remove dirt and debris.
Automotive Lube Technician
Valvoline Instant Oil
Evansville, IN
11.2017 - 09.2018
- Greeted customers and answered questions about oil changes and other services.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Kept shop areas neat, clean and free of safety hazards.
Education
High School Diploma -
Tecumseh High School
Lynnville, IN05.2018
Skills
- Dependable and Responsible
- Efficient and Detail-Oriented
- Verbal and Written Communication
- Time Management
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- PPE Usage
- Dependable and Responsible
Timeline
Direct Support Professional Caregiver
Indiana Mentor Network
05.2021 - Current
Sever
Hornets Nest
03.2021 - 05.2021
Detailer
Dpatrick #1 Used Car
10.2020 - 03.2021
Quality Inspector
TRIGO Quality Group
05.2020 - 09.2020
Dispatcher
A+Derr Heating And Cooling
04.2019 - 02.2020
Detailer
Expressway Dodge Chrysler Jeep Ram
09.2018 - 04.2019
Automotive Lube Technician
Valvoline Instant Oil
11.2017 - 09.2018
High School Diploma -
Tecumseh High School
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