Deborah Campbell
199-17 119 Avenue, Queens,NY
Summary
Accomplished Certified Nursing Assistant with a proven track record at Forest View Center for Rehabilitation and Nursing, enhancing patient well-being through expert personal hygiene assistance and diligent patient care. Skilled in medication administration and emotional support, significantly improving client quality of life. Demonstrates a strong ability to solve complex problems, ensuring high levels of patient satisfaction and care. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
32
32
years of professional experience
Work History
Direct Support Professional Caregiver
The Center For Family Support
02.2008 - 08.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Home Health Aide
Family Aides / Preferred Home Care of New York
05.2003 - 08.2024
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
Certified Nursing Assistant
Forest View Center for Rehabilitation and Nursing
05.2003 - 08.2017
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Customer Service Representative
Richline Group Inc., / Alarama Division
02.1993 - 05.2002
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Excelsior High School
Kingston, Jamaica W.I.07.1979
Skills
- Disability Awareness
- Emotional Support
- Meal Preparation
- Personal Hygiene Assistance
- Patient Care
- HIPAA Compliance
- Medication Administration
- End of life care
- CPR Certification
- Dependable and Responsible
Timeline
Direct Support Professional Caregiver
The Center For Family Support
02.2008 - 08.2024
Home Health Aide
Family Aides / Preferred Home Care of New York
05.2003 - 08.2024
Certified Nursing Assistant
Forest View Center for Rehabilitation and Nursing
05.2003 - 08.2017
Customer Service Representative
Richline Group Inc., / Alarama Division
02.1993 - 05.2002
High School Diploma -
Excelsior High School
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