NADINE DALEY
Brooklyn,NY
Summary
Experienced professional seeks to join an organization in a leadership capacity to support and promulgate their mission. KEYWORD SUMMARY: Strong progressive human services background, excellent public speaker, proficient analyst, and policy designer, CQl certified Instructor and Interviewer. Mindset and functional skills of a jack-of-all trades, adaptable to different contexts and audiences, and stimulated by that variety. Hands-on experience on the design and implementation of development projects and/or programs. Capacity to present ideas in a crisp and clear way to different internal and external audiences. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
Chief Diversity Officer
The Center For Family Support
05.2022 - Current
- Liaised between multiple business divisions to improve communications.
- Fostered positive work environment through comprehensive employee relations program.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Developed and implemented new programs based on leading inclusion and diversity practices using project management principles.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Provided perspective, insights and knowledge to stakeholders across organization as inclusion and diversity subject matter expert.
- Exercised leadership capabilities by successfully motivating and inspiring others
- Organized and detail-oriented with strong work ethic
Director of Advocacy and Innovation
The Center For Family Support
02.2018 - Current
- Develop and orchestrate long term and short-term strategic planning and preparation
- Led and manage innovative clinical and behavior management programs
- Spearhead and execute community and advocacy engagement programs
- Research and integrate innovative and inclusive technologies to augment quality and equity.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Conducted community workshops to promote different programs and educate public on available services.
- Assessed community needs and identified resources for social and community service programs.
- Monitored program performance and outcomes for successful delivery of services
Sr. Residence Manager
The Center For Family Support
New York, NY
06.2007 - Current
- Managed two regional residences, directed, and implemented statewide policies for Medicaid certification
- Recruited, hired, and trained Managers, agency Nurses and Direct Support Professionals
- Leader of committee for improvement of services, advocacy and self-sufficiency opportunities for children and adults with disabilities
- Compiled rehabilitation plans to move clients with psychiatric disorders towards independence
- Managed all aspects of physical plant, inclusive of medication and financial oversight.
- Worked flexible hours across night, weekend and holiday shifts.
Coordinator of Innovative Planning and Staff Development
The Center for Family Support
01.2012 - 01.2018
- Develop and lead creative methodology to meet varied needs of Individuals with Intellectual, Physical and Mental Health Disabilities
- Support Residential Programs in developing best practice methods to assess Quality of Treatment plans and Program Services
- Design curriculum and conduct trainings to enhance staff productivity and agency operations
- Advise leadership on policies, practices, and their potential influence on organizational efficacy
- Demonstrated ability to think strategically and execute exceptionally, translating research to, advocacy and action.
Quality Assurance Specialist - ELP Trainer
The Center for Family Support
09.2009 - 01.2012
- Conduct ongoing trainings, staff development and evaluation of Residential, Community Services and Day Habilitation programs in New York and New Jersey to ensure the standard of performance mirrored the core values and mission of the Agency
- Conduct internal investigations, corporate compliance, and quality assurance audits
- Evaluate incident reports for clarity, accuracy, and completeness, indicate plan of correction and reported to regulatory agencies
- Structure the communication, enhancement, and effective proliferation of Person-Centered Planning, for individuals with different disabilities, addictions, and mental health disorders.
Chief Operations Officer
MFC Productions
05.2005 - 06.2007
- Managed editorial content, image production and optimization for websites
- Conducted internet promotions and formulated proposals for financial venues.
- Communicated business performance, forecasts and strategies to investors and shareholders
Social Services Supervisor
Family and Children’s Services
12.2000 - 05.2005
- Developed and maintained standardized guide to assess service productivity and client satisfaction
- Provided leadership and structured management to social workers involved in providing life-skills training and assessments of individuals in foster care and adoptive services
- Reviewed budgetary proposals to ensure mandates were within state guidelines
- Trained associates to develop community connectivity and enhance press and public relations
Education
Master of Science - Organizational Leadership
CUNY Graduate School of Professional Services
New York, NY05.2025
Skills
- Self-Motivated
- Cultural Awareness
- First Aid/CPR
- Written Communication
- Training and Development
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Decision-Making
Affiliations
- American Marketing Association
Timeline
Chief Diversity Officer
The Center For Family Support
05.2022 - Current
Director of Advocacy and Innovation
The Center For Family Support
02.2018 - Current
Coordinator of Innovative Planning and Staff Development
The Center for Family Support
01.2012 - 01.2018
Quality Assurance Specialist - ELP Trainer
The Center for Family Support
09.2009 - 01.2012
Sr. Residence Manager
The Center For Family Support
06.2007 - Current
Chief Operations Officer
MFC Productions
05.2005 - 06.2007
Social Services Supervisor
Family and Children’s Services
12.2000 - 05.2005
Master of Science - Organizational Leadership
CUNY Graduate School of Professional Services
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