Hi, I’m
Courtney Wilson
Cedar Grove,IN
Summary
Seasoned Operations Manager and encouraging leader with 10+ years of experience in team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
14
years of professional experience
1
Certification
Work History
Wholesale Fireworks Outlet
Operations Manager, Cashier
05.2012 - Current
Job overview
- Assisted in recruiting, hiring and training of team members.
- Established strong rapport with customers, fostering loyalty and repeat business through exceptional service.
- Quickly and accurately counted drawers at start and end of each shift.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Coordinated promotional price changes, ensuring accurate pricing information at the register level.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Goodwill
Team Lead
02.2023 - 04.2023
Job overview
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Kroger Co, Inc
Produce Clerk
02.2019 - 11.2020
Job overview
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment to ECOLAB & OSHA standards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Reduced shrinkage rates by closely monitoring expiration dates and implementing markdown strategies on soon-to-expire items.
One Solution Logistics
Forklift Operator, Tugger Driver
07.2017 - 03.2018
Job overview
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Ensured accurate documentation of product movements by updating electronic tracking systems consistently after each transaction.
- Facilitated timely order fulfillment through accurate retrieval of requested items, using forklifts and other material handling equipment.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Increased workplace efficiency by operating tugger vehicles in a safe and timely manner.
- Hooked tow trucks to trailer hitches and fastened attachments with hitchpins.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Thrive Market
Production and Inventory Coordinator
09.2015 - 03.2016
Job overview
- Provided training to new hires on company policies, procedures, and best practices related to production planning and inventory management.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Completed physical inventory counts each month.
- Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Met or exceeded daily p roduction targets consistently through efficient task execution and effective time management skills.
- Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
Hill-Rom
Assembly Line Worker
03.2015 - 08.2015
Job overview
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
- Assembled components with minimal supervision, exceeding expected project milestones.
Kroger Co.
Customer Service Associate, Assistant Office Manager
08.2010 - 09.2014
Job overview
- Assisting customers to provide the best shopping experience possible
- Responsible for the safety of customers and fellow employees
- Ensuring proper paperwork/banking is filed for store opening and closing process
- Responsible for training incoming cashiers, baggers, and office employees
- Assisting in the opening and closing process of the store
- Responsible for all cash flow in and out of front office, all tills, and lottery.
Education
Ivy Tech Community College, Richmond, IN
Associate of Applied Science from Business Administration
05.2023
Ivy Tech Community College of Indiana, Lawrenceburg, IN
from Human Resources Management
05.2023
Skills
- Operations Management
- Customer Service
- Time Management
- Verbal and written communication
- Active Listening
- Small business operations
- Planning and execution
- Quick Learner
- Strong Work Ethic
- Employee Relations
- Self-Starter
Certification
- Certificate for Human Resource Management-Ivy Tech Community College
- Technical Certificate for Human Resource Management-Ivy Tech Community College
Timeline
Team Lead
Goodwill
02.2023 - 04.2023
Produce Clerk
Kroger Co, Inc
02.2019 - 11.2020
Forklift Operator, Tugger Driver
One Solution Logistics
07.2017 - 03.2018
Production and Inventory Coordinator
Thrive Market
09.2015 - 03.2016
Assembly Line Worker
Hill-Rom
03.2015 - 08.2015
Operations Manager, Cashier
Wholesale Fireworks Outlet
05.2012 - Current
Customer Service Associate, Assistant Office Manager
Kroger Co.
08.2010 - 09.2014
Ivy Tech Community College
Associate of Applied Science from Business Administration
Ivy Tech Community College of Indiana
from Human Resources Management
- Certificate for Human Resource Management-Ivy Tech Community College
- Technical Certificate for Human Resource Management-Ivy Tech Community College
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